Vacancies Estate Administrator

Main Responsibility

Based in our newly designed reception area, you will be the first contact for all visitors and telephone callers.  You will ensure that each visitor or caller receives a pleasant and effective customer service experience, and has their enquiry or purpose met fully.  For this role, applications to work part time hours will be considered.

Specific duties will include:

• Managing large volumes of parcels
• Managing large numbers of phone calls and visitors daily.
• Completing all administrative tasks, as requested.
• Ensuring good information sharing amongst colleagues.

The Ideal Candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. 

Essential

• Experience of working in a busy front facing environment, maintaining excellent levels of service delivery.
• Ability to manage own workload and identify priorities.
• Knowledgeable or willingness to train on systems required to fulfil the role.
• Excellent organisational skills.

· Desirable

• Hold a formal qualification for Administration Skills

What’s in it for me?

As part of our team, you will have access to professional qualifications and career opportunities across our Notting Hill Genesis business. You will also receive a generous holiday entitlement of 25 days, rising to 27 days after 2 years of service. You will also receive a simply health cash plan to help cover the costs of your everyday healthcare expenses (eg opticians, dentist, physio), generous pension scheme, and enhanced maternity pay and leave / shared parental leave options / paternity leave and access to our employee assistance programme for confidential support.

Benefits

In return we offer:

· Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)

· Generous pension scheme

· Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)

· Employee assistance - free confidential advice and counselling services provided by independent specialist organisations

· Health cash plan

· Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more

· Interest free loans: season ticket loan, tenancy deposit loan and training loan

· Cycle to work scheme

· Life Assurance x 4 annual salary

Selection process

Step 1 If you are interested please send your application now

Step 2 Successful candidates will be selected for an interview

Step 3 Successful candidates will be asked to do a work sample

Please apply for this role with us online. If you are not able to apply online, please contact our HR team via jobs@nhg.org.uk to discuss your requirements.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service (DBS)

About the Company

Notting Hill Genesis is now one of the largest housing associations in London and the south east. We own and manage more than 67,000 homes and employ around 1,500 staff. We provide homes across a range of tenures and are committed to continuing to deliver housing that is affordable to all. Our roots reach back to the 1960s when our legacy organisations were established by local people who shared a similar vision – to house west London’s working poor, providing them a home from which to build themselves and their families a secure future. For more information on what we do and what makes us different please visit: https://www.nhg.org.uk/about-us/

Our people

We value our people and both respect and celebrate their differences. We’re proud to say that our colleagues come from different backgrounds, with varied outlooks and are from all over the world. We encourage and are committed to diversity. We know that when people with varied experiences and unique points of view come together, it makes us a stronger organisation and more able to help the wide range of residents that we serve. We want all our colleagues to bring their full selves to work in a culture and environment based on respect and fairness, regardless of role, background or ability.

Our pledges

We are proud signatories of the G15 group’s diversity pledge to encourage more diversity in the boardroom and at senior level. The pledge on ethnic diversity commits NHG to reflect the ethnic diversity of the communities we work in at all levels and particularly at senior managerial, leadership and board levels.

We have under-representation of ethnically diverse colleagues at this level and are keen to fill this gap. We welcome applications from everyone. For this role, we especially encourage ethnically diverse candidates to join us and be part of an inclusive culture that celebrates diversity, equality of opportunity and provides a place for you to grow your career.

We are also a Stonewall Diversity Champion, a Disability Confident employer and have signed up to Harry’s Pledge. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation

To find out more about Diversity and inclusion at NHG, please visit our website.