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SalaryJob Introduction
It’s an exciting time to join us as we shape our future as one of London’s leading housing associations as we reconnect with the communities we serve and work with our residents to improve the places they live.
We are offering a fantastic opportunity for 2 polite, customer-focused and personable Estate Operations Coordinators to join our friendly and diverse teams. We are looking for someone who cares passionately about delivering efficient, high-quality customer service to our residents, visitors and contractors to ensure the smooth running of the estate.
We have 2 opportunities: Lampton Parkside,Hounslow and Heybourne Park, Colindale
Lampton Parkside is a new residential development next to Lampton Park in Hounslow. We offer a 12-hour concierge service, which operates 365 days a year, and are also responsible for the smooth and efficient running of all services (from maintenance to cleaning ) on the Estate.
You would be working alongside the Estate Operations Manager, from Monday to Friday (9am-5pm) with occasional resident meetings and events outside the normal hours. This role is offered on a permanent basis.
Heybourne Park is a regeneration project in Colindale, London and comprises of New Build properties as well as properties which were constructed over 10 years ago.. The Estate will eventually be over 3,000 units when the build finishes in circa 10 years time. Your role initially would be to assist the Senior Estate Operations Manager on current phases whilst both the Estate and the team in which you work grows. Your role would be a mixture of site-based days and days where you work remotely between Monday - Friday (9am - 5pm). This role is offered on a permanent basis.
Main Responsibility
We are looking for someone who can provide a high level of customer service to a variety of people including diagnosing issues, providing advice, giving instructions and resolving basic or complex issues.
You will be acting as an effective liaison between residents, estate management and property management teams and help coordinate the day-to-day running of the Estate alongside the Estate Operations Manager.
As an on-site Estate Operations Coordinator, you will carry out regular Building inspections to ensure safety, uphold/monitor cleaning standards, ensuring all risks are promptly dealt with or reported appropriately.
Your responsibilities will also include arranging, and monitoring contractor and maintenance visits, and helping with the effective organization of compliance documentation.
You will be working closely with the Estate Operations Manager assisting in delivering outstanding estate services whilst working NHG’s Placemaking principles; estate management, community, people & brand in mind to deliver consistent, excellent service to all residents.
The Ideal Candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
You will be an excellent communicator with the ability to multi-task in a highly demanding role. The ability to work under pressure whilst still offering high-quality customer service and a proven track record of working in a diverse community.
If you are a proactive, hard-working person with a can-do attitude then we would love to hear from you.
Mandatory
· Customer service or Hospitality experience
· Excellent communication and inter personal skills
· Computer skills ( Word, Excel, Outlook)
Desirable
· Relevant experience in a similar customer-facing role.
· Experience in liaising and managing contractors
· Property management or Housing experience
What’s in it for me?
After succeeding in this role for a year or two the next role you could move into would be Estate Operations Manager. As part of our team, you will have access to professional qualifications and career opportunities across our Notting Hill Genesis business.
Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
Benefits
In return we offer:
· Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
· Generous pension scheme
· Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
· Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
· Health cash plan
· Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more
· Interest free loans: season ticket loan, tenancy deposit loan and training loan
· Cycle to work scheme
· Life Assurance x 4 annual salary
Selection process
Step 1 If you are interested please send your application now. Closing date: 13 February 2024
Step 2 Successful candidates will be selected for an interview and to give a presentation.
Please apply for this role with us online. If you are not able to apply online, please contact our HR team via jobs@nhg.org.uk to discuss your requirements.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service (DBS)
About the Company
Notting Hill Genesis is now one of the largest housing associations in London and the south east. We own and manage more than 67,000 homes and employ around 1,500 staff. We provide homes across a range of tenures and are committed to continuing to deliver housing that is affordable to all. Our roots reach back to the 1960s when our legacy organisations were established by local people who shared a similar vision – to house west London’s working poor, providing them a home from which to build themselves and their families a secure future. For more information on what we do and what makes us different please visit: https://www.nhg.org.uk/about-us/
Our people
We value our people and both respect and celebrate their differences. We’re proud to say that our colleagues come from different backgrounds, with varied outlooks and are from all over the world. We encourage and are committed to diversity. We know that when people with varied experiences and unique points of view come together, it makes us a stronger organisation and more able to help the wide range of residents that we serve. We want all our colleagues to bring their full selves to work in a culture and environment based on respect and fairness, regardless of role, background or ability.
Our pledges
We are proud signatories of the G15 group’s diversity pledge to encourage more diversity in the boardroom and at senior level. The pledge on ethnic diversity commits NHG to reflect the ethnic diversity of the communities we work in at all levels and particularly at senior managerial, leadership and board levels.
We have under-representation of ethnically diverse colleagues at this level and are keen to fill this gap. We welcome applications from everyone. For this role, we especially encourage ethnically diverse candidates to join us and be part of an inclusive culture that celebrates diversity, equality of opportunity and provides a place for you to grow your career.
We are also a Stonewall Diversity Champion, a Disability Confident employer and have signed up to Harry’s Pledge. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation
To find out more about Diversity and inclusion at NHG, please visit our website.
