Job Introduction
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Regular emails filled with the best discounts and savings available
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
Your key responsibilities will include:
- After a handover form the Sales rep, work directly with that client to up-sell and coordinate all details, working to a balance of our recommendations and the client’s specifications.
- Assist the Event Planner to ensure that all H&S documentation relating to an event is produced in good time before any event activity happens.
- Maintain dedicated client organiser relations throughout the event process and ensure their guests receive uncompromised hospitality and quality service.
Our ideal Event Planner will:
- Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, participating in professional societies, and attending appropriate training sessions.
- Ensure open and constructive working relationships with all internal departments involved in supporting the C&E dept, including maintaining a strong working relationship with key opinion leaders and internal dept heads.
- Develop a seamless and professional relationship with the venue client, while supporting their core mission and values.
- Become proficient in the use of Delphi fdc software, follow its Compass procedures, always add notes for each event, and quality control any inputted data.
- Work professionally and respectfully with all clients, internal departments, suppliers, staff, and supporting colleagues, who may be involved in an event process.
- Professionally represent the venue in all sales transactions and networking* opportunities, such as related industry meetings, functions and shows.
- Respond empathetically and professionally to any customer complaints, seeking advice from the Head of C&E for any uncertainties, either before, during or post event.
- Handle special projects as assigned by the Head of C&E.