Vacancies Policy and Procedure Delivery Officer

Job Introduction

Notting Hill Genesis, one of London's largest housing associations, are seeking an experienced and dynamic Policy & Procedure Delivery Officer to work with the business to deliver accurate and meaningful policies and Procedures that reflect best practice and ensure that we deliver on all legislative requirements.

Main Responsibility

• Carry out reviews in line with our agreed methodology with a ‘lifecycle’ principle of scoping, developing, implementing, reviewing and maintaining policies and Procedures.
• Prepare briefings and deliver relevant policy training courses for staff.
• Contribute to a programme of policy, good practice and renewal which is responsive to the external environment and incorporates findings from improvement projects and external inspections.
• Maintain an up-to-date, user-friendly online Policy and Procedure manual for all users.
• Work with Regulatory Quality Assurance Lead to understand key risks on procedural non-compliance and work with the business to identify improvement ideas, developing improvement projects and tests, and embedding these as business as usual.
• Support colleagues as required to develop and improve service delivery, identifying changes in regulatory/legal requirements, customers and deliver cyclical briefings, communications, website updates to ensure practical understanding and application of key legislative changes.
• Identify and share ideas and models of good practice in service delivery, working with colleagues across the business to develop these ideas as required.
• Develop and deliver policies across business areas focussing on priority, policy driven deliverables with measurable social impact/ corporate strategic alignment, delivery of agreed workplans and continuous improvement.

The Ideal Candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

Essential:

• Comprehensive and up to date knowledge of legislation, statutory and regulatory requirement relating to the social housing sector and relevant NHG business streams.
• Experience of developing policies and Procedures in a similar operating environment.

Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.

Benefits

In return we offer:

· Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)

· Generous pension scheme

· Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)

· Employee assistance - free confidential advice and counselling services provided by independent specialist organisations

· Health cash plan

· Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more

· Interest free loans: season ticket loan, tenancy deposit loan and training loan

· Cycle to work scheme

· Life Assurance x 4 annual salary

Selection process

Step 1 If you are interested, please send your application now

Step 2 Successful candidates will be selected for an interview

Step 3 Successful candidates will be asked to do a work sample

Step 4: Final round of interviews

Please apply for this role with us online. If you are not able to apply online, please contact our HR team via jobs@nhg.org.uk to discuss your requirements.

Should a redeployee apply for this role; their application will be considered before any others.

About the Company

Notting Hill Genesis is now one of the largest housing associations in London and the south east. We own and manage more than 67,000 homes and employ around 1,500 staff. We provide homes across a range of tenures and are committed to continuing to deliver housing that is affordable to all. Our roots reach back to the 1960s when our legacy organisations were established by local people who shared a similar vision – to house west London’s working poor, providing them a home from which to build themselves and their families a secure future. For more information on what we do and what makes us different please visit: https://www.nhg.org.uk/about-us/

Our people

We value our people and both respect and celebrate their differences. We’re proud to say that our colleagues come from different backgrounds, with varied outlooks and are from all over the world. We encourage and are committed to diversity. We know that when people with varied experiences and unique points of view come together, it makes us a stronger organisation and more able to help the wide range of residents that we serve. We want all our colleagues to bring their full selves to work in a culture and environment based on respect and fairness, regardless of role, background or ability.

Our pledges

We are proud signatories of the G15 group’s diversity pledge to encourage more diversity in the boardroom and at senior level.  The pledge on ethnic diversity commits NHG to reflect the ethnic diversity of the communities we work in at all levels and particularly at senior managerial, leadership and board levels.

We have under-representation of ethnically diverse colleagues at this level and are keen to fill this gap. We welcome applications from everyone. For this role, we especially encourage ethnically diverse candidates to join us and be part of an inclusive culture that celebrates diversity, equality of opportunity and provides a place for you to grow your career.

We are also a Stonewall Diversity Champion, a Disability Confident employer and have signed up to Harry’s Pledge. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation.

To find out more about Diversity and inclusion at NHG, please visit our website.

Attached documents