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SalaryJob Introduction
Notting Hill Genesis, one of London’s biggest housing associations, is seeking a Resident Involvement Officer. We’re changing how we do things for customers, and this role will be at the heart of that change. Our values and social purpose are what drives us forward so we’re seeking candidates who believe in putting the customer first.
As a Resident Involvement Officer, you’ll play a pivotal role pivotal role in supporting the delivery of the Resident Involvement and engagement programme. You will be a key player in a team responsible for ensuring that there are a range of opportunities for residents to get involved in shaping service design, and in scrutinising, challenging and ultimately helping NHG to improve our services as a landlord.
You’ll be joining us at an exciting time and will be part of Customer Experience and the wider Operations department.
Are you inspired to join us? Learn more about the Customer Experience team in our recruitment pack.
Main Responsibility
The Resident Involvement Officer will work proactively and collaboratively with our internal teams and departments and reflecting the six outcomes of the Customer Strategy to drive service improvements. Your key responsibilities will include:
- With a ‘can do’ approach, support the delivery of a wide-ranging programme of Resident Involvement activities such as supporting resident and tenant associations and local groups; across NHG neighbourhoods that maximises the opportunity for a diverse range of residents to get involved.
- Undertake administrative and forward planning responsibilities to ensure the smooth running of meetings, events, training sessions etc.
- Actively recruit residents to NHG’s involvement and scrutiny activities through ongoing promotions and liaison with staff to encourage them to identify interested residents.
- Support NHG staff in organising Resident Involvement activities, helping to embed Resident Involvement across NHG.
- Actively promote Resident Involvement activities and opportunities through a variety of communication channels.
- A willingness to work evenings and weekends to deliver the expectations of the role, as and when required.
The Ideal Candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
Essential:
- Knowledge of the statutory and regulatory requirements for housing associations about involving and empowering residents and implementing best practice approaches.
- Experience of working with residents and customers to deliver service improvements benefits for all residents and customers.
- Excellent written and verbal communication and presentation skills including ability to prepare and deliver reports to Managers, and build rapport with residents and stakeholders
Desirable:
- A proven ability to think creatively, problem-solve and work on own initiative.
- Good stakeholder management and the ability to handle challenging behaviour and situations.
What’s in it for me?
At Notting Hill Genesis, you’ll find plenty of opportunities to grow within our organisation.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more
- Interest free loans: season ticket loan, tenancy deposit loan and training loan
- Cycle to work scheme
- Life Assurance x 4 annual salary
Selection process
Step 1 If you are interested, please send your application now! Closing date is Sunday 3rd March 2024.
Step 2 Successful candidates will be asked to complete an assessment.
Step 3 Successful candidates will be invited to interview.
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
Should a redeployee apply for this role; their application will be considered before any others.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service (DBS)
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
About the Company
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.
For more information on what we do and what makes us different please visit: https://group.nhg.org.uk/careers/
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
