Vehicle Downtime Controller

We have an exciting opportunity that has arisen for a Vehicle Downtime Controllerto join our growing Maintenance Team here at Holman UK. You will need to travel into our Chippenham offices, Monday to Friday for the first 6 months, after this you will be working hybrid. This is a permanent opportunity, and we are looking to pay £26,000 to £28,000 per annum depending on experience.

Key Responsibilities will include:

• Responsibility for Vehicle off road (VOR) follow up progression and updates.
• Responsibility for Progress follow up progression and updates.
• Manage in flight repair jobs within the masterserve and dealership networks.
• Take opportunities to reduce the time a vehicle or asset is ‘off road’ through appropriate challenge to vendor and considering alternate options
• Review and pursue alternative repair methods such as alternative parts supply
• Identify trends and escalate network performance concerns to Vendor Management
• Liaise with manufacturers on repairs where technical assistance is needed.
• Raise and manage manufacturer cases for back-order parts.
• Raise and manage manufacturer loss of use claims / replacement vehicle requests
• Proactively chase customers when awaiting authority.
• Arrange vehicle movements where the repair network does not have capability or capacity to resolve repair.
• Process rental off hires when a VOR event closes.
• Follow up events after a no fixable roadside event.
• Hold customer VOR calls where applicable.
• Communicate VOR updates to stakeholders and the business.
• Escalate concerns to technical colleagues / team leader where appropriate.
• Perform all other duties and special projects as assigned.

We are looking for candidates who have:

· Experience in the motor industry, knowledge of vehicle/engine repairs is desirable, but not essential

· Ability to diagnose and repair vehicles and follow safety instructions and directions is desirable, but not essential

· Experience working within a similar role

· Ability to understand diagnostic and problem-solving skills

· Ability to read, interpret and transcribe data in order to maintain accurate records

· Ability to read service and repair manuals, work orders and understand concerns

· Experience of working within a pressurised environment, with the ability to remain calm, empathetic and professional in difficult situations

· Comfortable working to targets and deadlines

What’s in it for you?

· 26 days annual holiday entitlement (+ 8 bank holidays)

· Group Personal Pension Plan

· Death in Service insurance cover

· Critical illness insurance cover

· Free parking

· Health cash plan

· Profit Sharing Annual Bonus

· Partners In Excellence rewards – Partner of the Quarter, Partner of the Year

· Free Breakdown cover (eligible employees – service related)

· Long Service Awards, Support for further education / employee development.

If this sounds like the role for you then we look forward to welcoming your application!

The need to know parts:

· You must have the right to remain and work in the UK.

· You must tell us about any previous convictions or cautions including any deemed as 'spent'. These will not necessarily exclude you from employment, but they must be declared at the point of application.

· Please also be aware we do not provide visa sponsorship for any of our positions advertised.

We want to positively encourage differences within Holman UK and believe it is critical to our success as a company. Holman UK is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.

We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Job Type: Full-time

Pay: £26,000.00-£28,000.00 per year

Benefits:

• Casual dress
• Company pension
• Free parking
• Life insurance
• On-site parking
• Referral programme
• Sick pay

Schedule:

• Monday to Friday
• No weekends

Supplemental pay types:

• Yearly bonus

Application question(s):

• Are you able to reliably commute to Chippenham?
• Do you have the Right to Work in the UK?

Experience:

• Similar Role: 1 year (required)

Work Location: Hybrid remote in Chippenham

Reference ID: SA - MC - CHIP