Vehicle Sales Controller

We are seeking a Vehicle Sales Controller to join our Vehicle Sales team.

The role will suit a driven, tenacious and well-organised individual with excellent interpersonal skills, able to establish positive relationships with both colleagues and customers alike.

Principal responsibilities include:

• Management of engagement within the enquiry management system (car sales).
• Reviewing and allocating all incoming web/email sales enquiries as appropriate, whether allocating out to sales staff or referring to senior management dependent on the nature of the enquiry.
• Follow-up on allocated enquiries with the car sales team.
• Ensuring the correct use of systems by the Sales Team, to include proper logging of enquiries and recording all contact with customers.
• Taking a lead in improvements to and customisation of the company's enquiry management system.
• Following up with 'closed sale' customers to gauge and record customer satisfaction and also to identify additional sales opportunities.
• Follow up with 'lost lead' customers with a view to converting, where possible, into sales.
• Responsibility for meeting sales targets, and for achieving high levels of customer service and satisfaction.
• Handing and resolving escalated customer service issues.
• Regular reporting to senior management on sales performance, customer service levels / issues and any day-to-day matters.
• Note - Acquiring Kahn vehicle product and system knowledge is a priority

This is a well-established, exciting and fast-paced company to join, and will allow you to push yourself in a rewarding and dynamic role.

Salary: £35,000.00 per annum, plus commission

Location: Bradford

Job Type: Full-time, Permanent / Hours 0830 - 1800 Monday to Friday

Job Types: Full-time, Permanent

Salary: £33,000.00-£35,000.00 per year

Schedule:

• Monday to Friday