Address
Form of work
SalaryWe are looking for an experienced Vehicle Technical Support Executive to join our busy bodyshop based in Hook, Hampshire.
The job in a nutshell
- Salary: £33,000 per annum
- Up to 10% bonus yearly
- Monday to Friday and every other Saturday
- Type of employment: Permanent
- Vehicle Prepper
Level 3 IMI required.
Requirements for a Vehicle Technical Support Executive:
- Being an escalation point for vehicle complaints and the Customer Operations Team.
- Reviewing & authorising vehicle repair authorisations requests from garages & associated suppliers in order to maintain effective cost control & departmental parameters.
- Recommending repair solutions that help resolve the Customer issue with a faff-free approach.
- Liaising with consumers via email, telephone & live chat ensuring a faff free service is given throughout every interaction both pre sale & post delivery.
- Work closely with colleagues & key suppliers to deliver a first class customer experience.
- Supporting/coaching non-technical colleagues with vehicle issue queries.
- Reviewing and providing solutions, responses & advice on technical issues across all makes & models of vehicles.
- Looking for ways to improve consumer satisfaction by proactively managing our customer needs and highlighting opportunities for development.
Things we’re looking for in you:
- You’ll need to be able to problem solve and recommend repair options for vehicles. Experience within the motor trade, either as a technician, or at an OEM/Fleet management environment, working within a complaints, warranty or technical capacity will be needed.
- Understanding of the customer journey and the importance of delivering a great customer experience is essential.
- Excellent communication skills with a passion for finding solutions and a keen eye for next issue avoidance.
- Well-organised with excellent attention to detail and the ability to multi-task.
- Must hold a level 3 Vehicle Maintenance & Repair NVQ or equivalent. We would also be interested to talk to you if you have recent experience in body & paint repairs.
