Veterinary Receptionist

PartTime Veterinary Receptionist required at Chalkland Vets, Chippenham

The Role

We are currently looking for a Receptionist to join our small and friendly team in Chippenham. We also have branches in Corsham and Melksham so candidates must have a clean drivers licence as you may be required to cover shifts. Our receptionists are highly valued members of our team and have very important role, being the first face our clients will often see and speak to at the practice. This is part-time role working 25-28 hours a week on a rota. We are looking for someone to work four days ins the weeks with a share of the Saturday morning rota 1:4. Duties for this role include but are not limited to welcoming clients and pets, answering the telephone, booking appointments, managing emails, having an understanding of the products we stock, dealing with insurance forms, promoting our health care plan and cleaning of client facing areas.

About Us

We are a small animal independent veterinary practice based Chippenham. We opened our doors in April 2019 and the practice is run by two vets Selina and Philly who are on-site every day. The team also consists of five vets, seven nurses, one trainee nurse, two ANAs, seven receptionists, and one administrator. We are all very much looking forward to welcoming a new member to the team!

Applicant Requirements

Our ideal candidate will be friendly, caring, and a good communicator both in person and on the phone. Good organisation skills, ability to multi-task and to work under pressure is essential. We pride ourselves on providing exceptional customer service to our clients and going that extra mile. Previous experience working in the veterinary sector is strongly preferred and previous customer service experience is essential.

Qualifications:

·Literate, with good knowledge of the English language.

-Preferably with a GCSE or equivalent in English Language.

·Preferably with a GCSE or equivalent in Mathematics

·Computer literate with keyboard skills

- Clean drivers licence

Job Duties:

· Greeting and welcoming visitors

· Scheduling appointments

· Managing correspondence

· Carrying out requests from management as needed

· Maintaining stock and ordering supplies

· Answering emails and sorting post

· Answering phone calls and transferring them as necessary

· Cleaning of consult rooms and reception area

Financial Duties:

· Assisting with insurance claims

· Processing payments

· Billing/Processing Payments

Please send all applications to danielle.boulter@chalklandvets.co.uk

Job Type: Part-time

Expected hours: 25 – 28 per week

Schedule:

• Day shift
• Weekend availability

Experience:

• Veterinary Receptionist: 1 year (preferred)
• Customer Service: 3 years (preferred)

Work Location: In person