Visitor and Safety First Line Manager

The Visitor and Security Services (VSS) department works across the Museum to ensure our visitors can make the most of their visit. Whether it is managing public safety, selling tickets to exhibitions, providing information on the Museum's collection or patrolling the Museum to make sure it is safe and secure, our staff are focused on delivering an excellent experience for every Visitor and to provide security for the Museum, staff, visitors and one of the most important collections in the world. We are looking for professionals with a commitment to high quality Visitor and security services to join our team. The British Museum is the UK's leading visitor attraction and welcomes over 6 million visitors a year.

This is an exciting time to join a dynamic and developing department where you will play your part in delivering a world class service. A full overview of the VSS department at the Museum can be found here: https://www.britishmuseum.org/about-us/jobs/vacancies-visitor-and-security-services-department

What might a normal day look like?

You will manage your team in the proactive provision of information to visitors, managing crowds, monitoring required checks, and patrolling the Museum to provide a visible presence.

Holding an SIA door supervisors' licence is an essential requirement of the role. Successful candidates without this licence must be prepared to attend and pass this training, and to complete the licence application process.

The role is delivered across the Museum's service delivery areas with our operational staff, rather than a permanent office location.

Working pattern:
This role works on a 4 days on, 2 days off (days only) working pattern across 7 days a week (8.5 hours per shift Saturday to Thursday and 12 hours per shift Friday, 42 hours per week)