Visitor and Sales Assistant

Main Duties

Royal Museums Greenwich is a collection of diverse historical sites. The sites are the National Maritime Museum, Cutty Sark, the Royal Observatory, and the Queen’s House. Each of these sites has a unique identity and a common purpose to serve our communities, through sharing our collections and expertise. We are a place to explore the sea, space, art and history, and our strategy ‘Charting Our Course’ puts our people at the core of its success.

We are recruiting Visitor and Sales Assistants! We would love to hear from you if you are an excellent communicator, you understand what makes great customer service and you have a willingness to learn new skills.

Visitor & Sales Assistants provide a great visitor experience in our galleries, on admissions and in our shops at our sites. We are looking to fill fixed-term contracts until 30th September and 31st October, depending on the site.

The types of hours available are:

• Full time – 33.75 hours per week, on a rota including weekends and bank holidays. Shifts are 6.75 hours per day. Salary: £21,053.00 per annum. We can also offer part-time positions. 
• Lunch Cover – 4 hours per day shifts, usually from 11:30am-3:30pm. Salary: £12,476.00 per annum. We can also offer part time lunch cover positions i.e., working 3 or 4 days per week.
• Weekends – 13.5 hours per week, working Saturday and Sunday. Salary: £8,421.00 per annum.

Please state in your application which hours and type of contract you would like to apply for.

We also really encourage and welcome applicants with foreign language skills, so please let us know if you speak another language in your application.

How to apply

Please complete an online application form by 23:59 on 3 February 2024. If you are shortlisted, you will be invited to a recruitment afternoon.

Diversity and inclusion are integral to our work at Royal Museums Greenwich, as we are a museum for everyone. We want to foster a spirit of inclusion, collaborative working, innovation, and valuing people as individuals whose lives have been shaped by different experiences. We also actively work with the disability confident scheme and ask that you let us know if there are any adjustments you need during the interview process.

Skills and Experience Required

Skills and Experience – Essential: A passion for delivering a great visitor experience · A great communicator with the ability to connect and share knowledge with a range of different audiences · A willingness to learn and develop · An enthusiasm and passion for the collections and themes of Royal Museums Greenwich · An understanding and ability to sell products and meet sales targets · Reliable and flexible · A great team player

Desirable · Experience in a customer service or sales environment · Good IT skills · Cash handling experience · Foreign language skills · First aid qualification