No history background? No problem. What is important to us is a passion for people and excellent customer service. We want our staff to enjoy working with others as part of a team and understand what makes excellent customer service to deliver an engaging visitor experience to a diverse audience.
We are the organisation that looks after England's most important buildings and monuments, making sure our country's amazing history is available for everyone to enjoy. From world-famous prehistoric sites to grand medieval castles, Roman forts to a Cold War bunker, we bring the history of England to life.
As a Osborne Visitor Assistant, you will join an amazing team of employees and volunteers, making sure visitors have a great time from the moment they arrive until they say goodbye.
Osborne was the former holiday residence of Queen Victoria, Prince Albert & their ever growing family, but today it welcomes over 300,000 visitors to this large and diverse site.
Osborne offers an electric minbus service and we are looking for drivers to play a vital part in enabling our visitors to explore the whole of Osborne as well as welcoming visitors to site and engaging with them at both Swiss Cottage & Museum and the main house itself.
If you would like to talk to us about this role before you apply, e.g. regarding workplace adjustments, working patterns, please contact Amanda Pickard, Osborne Site Manager, on Amanda.pickard@english-hertiage.org.uk. No agencies please.
By joining us as a Osborne House Visitor Assistant, you will join an amazing team of employees and volunteers, making sure visitors have a great time from the moment they arrive until they say goodbye. Working as part of a team, you will deliver a warm welcome to everyone and by connecting with our visitors, you will help to personalise their visit through your recommendations. This could include raising awareness of the benefits of membership options or recommending things to see and do on site. You will ensure your site is accessible, safe and well presented at all times. It is a varied role and some days will be busy from start to finish, whereas others may be quieter especially on the wetter days! No two days are the same.
Training and support will be provided as part of your induction to the role, but some paid or voluntary experience working with the public may be beneficial. There will be requirement to work weekends and Bank Holidays, more information will be provided at interview.
You will enjoy the rewards of a great team environment in inspiring locations, helping to make our sites a wonderful place to visit. You'll also be joining our charity, which through our 400+ historic monuments, buildings and sites, brings the story of England to life for over 10 million visitors each year.
Benefits include:
- Comprehensive training
- The opportunity to progress your career within the heritage sector, in retail, food and beverage or general management
- Apprenticeship opportunities
- Opportunities to go to some of our great live music or history events
- Free access to all English Heritage sites for you, another adult and up to 6 children
- 25% discount in our shops and cafes
- Enhanced maternity/paternity/Shared Parental leave
- 25 days' holiday plus Bank Holidays pro rata rising to 28 days after 3 years
- Options to buy additional leave
- Matched pension contributions up to a maximum of 10%
Interviews will be held on a date to be confirmed.