Visitor Experience Assistant

We are looking for a friendly, passionate and enthusiastic team player to join our front of house team and play a pivotal role in providing a high quality customer service to Hub visitors.

Job description:

As Visitor Experience Assistant  you will positively engage with all visitors and provide excellent proactive customer service, offering knowledgeable information about the Hub and its creative programmes. You will also co-ordinate the daily operation and administration of the Hub Shop.

Job requirements:

You will have excellent customer service skills with experience of working in a public-facing role. You will be confident in engaging with audiences of all ages and backgrounds and have experience of working in a retail environment, preferably in a gallery, museum or tourist attraction. A passion and interest in craft and design is essential.

The role is for 35 hours, working five days per week including one weekend day.

Job responsibilities:

• To be the first point of contact for all customer-related enquiries and support and provide a high-quality customer service that enriches the Visitor Experience at the Hub.

• Maintain a good comprehensive knowledge of the Hub’s programmes and shop products and proactively talk and engage with visitors, sharing your knowledge, enthusiasm and passion to up-sell products and events.

• Encourage visitors to complete audience surveys and share their feedback on their experience.

• Carry out daily shop tasks including carrying out opening and closing procedures; ensuring the shop environment is safe, well presented and clean; maintaining stock levels; processing accurate sales transactions; and carrying out cashing up processes.

• Work with the Shop team to maintain accurate stock and sales records and help deliver monthly stock takes, sales reviews and quarterly maker payments.

• Ensure all shop and exhibition stock is priced, coded, labelled and entered correctly onto the EPOS system and manual stock sheets.

• Research and source new local, regional and national makers and products for selection by the team, and organise themed shop displays that link to future exhibitions and key celebration events.

• Maintain good relations with suppliers, stockists and makers.

• Support the installation of the ground floor gallery space including prepping and painting display furniture; hanging artworks and interpretation; condition checking; documenting artworks; and setting up shop sales processes.

• Work with the marketing team to deliver promotional shop campaigns via social media and the website.

• Assist with bookings, dealing with queries efficiently, issuing refunds where required, and preparing registers and surveys for all events.

• Maintain up to date knowledge of fire, safety and evacuation procedures and help to facilitate the evacuation of the Hub in the event of an emergency, as directed by duty management.

• Under the guidance of the Visitor Experience & Operations Manager, resolve daily routine problems and issues that may hinder or damage a visitor’s experience.

• Be present and alert during opening hours to ensure the health and safety and comfort of all visitors, reporting any problems to the Duty Manager.

• Undertake training and CPD as required in order to meet personal and business needs.

• Undertake any other duties consistent with the role and as requested by management.

The Hub is owned and funded by North Kesteven District Council and is a National Portfolio Organisation of Arts Council England. The Centre is operated by Better who is part of GLL; a charitable social enterprise and the UK’s largest public leisure operator.

In return, you will get:

• A permanent position within a visionary organisation and team
• Industry leading rates of pay
• Discounts in the Hub shop and CafeBar
• A fantastic pension scheme
• Free eye tests and discounted glasses
• Health assurance
• Discounted membership at GLL/Better leisure centres and 20% off GLL spa experience treatments and associated products
• 25% off Red Letter Days and Buy A Gift
• The opportunity to join GLL's Society with access to exclusive discounts on villas in Portugal and Ski chalets in Bulgaria
• Career and professional development pathways.

For more information and to download the job profile, please visit www.hub-sleaford.org.uk. 

To apply please upload a covering letter (no more than 2 pages) along with your CV (no more than 2 pages) outlining your suitability and motivation for the role. 

Please note: Applications will be reviewed on a rolling basis and the Hub reserves the right to end the selection process before the application deadline of Sunday 10 March (5pm). You are encouraged to submit your application early to avoid disappointment.

About GLL:

As the UK’s largest leisure operator and charitable social enterprise, GLL offer a range of careers for everyone in our local communities. GLL manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres.

GLL people are from the communities we serve and help us make real changes in their local area.

Passionate about seeing our communities thrive, GLL invest back into our facilities, projects and people and are Investors in People Silver Award employer.

As a charitable social enterprise, GLL are different. It’s purpose is to improve the physical, mental and social wellbeing of local communities. GLL are looking for people with purpose who are aligned to their values:

• BETTER SERVICE: Better choice for all

• BETTER COMMUNITIES: Making a difference

• BETTER BUSINESS: Business that benefits the community

• BETTER PEOPLE: More than a job

GLL are an inclusive employer. GLL seek and welcome diversity in our teams.

All pay rates are subject to skills, experience, qualifications and location.