Visitor Experience Leader

Fixed term contract (18-month), annualised hours (Part time 16 hours; 2 days per week: Friday & Saturday)

Dundee Science Centre is currently looking for an experienced and motivated individual to join our team to fulfil the pivotal role of Visitor Experience Leader in a part time capacity.

As part of a team of 4 you will lead and co-ordinate the day-to-day visitor operations within Dundee Science Centre and across 3rd party sites to ensure an environment that is engaging, secure and provides an excellent Visitor Experience. You will champion visitor engagement and ensure all visitors have an enjoyable, safe, and inspiring experience. You will be a key holder and perform Duty Manager functions, on a rota basis.

As Visitor Experience Leader, you will be responsible for planning and organising work, dealing with visitor enquiries, problem solving, inducting new staff into the organisation, banking, carrying out first aid and procurement and managing the operational team on a daily basis.

You will lead by example and be responsible for providing training, coaching, and mentoring to support team growth where required.

You will be an advocate for Inclusion & Diversity, supporting the development of DSC culture of inclusion for our team and visitors.

We are looking for someone with the relevant knowledge and operational experience, with a proven track record of successfully leading and inspiring a team and who wants to work in a fast-paced environment and make a difference to society by supporting the work we do at Dundee Science Centre.

You will have the required qualification or relevant experience, excellent communication, and organisation skills and more importantly be a people person with a positive attitude.

You will work flexibly within the Dundee Science Centre team, flexible working will be considered, and weekend and evening work will be required.

For further information please view the detailed job description on our website:
https://www.dundeesciencecentre.org.uk/jobs

To apply for the post, please submit your CV and a covering letter, clearly indicating your suitability for the role.

Applications to be submitted by 4pm on Thursday 22nd February 2024 with interviews taking place on Thursday 28th February 2024; no alternative dates are available.

Application Deadline: Thursday 22/02/2024