Address
Form of work
SalaryJob description
Join one of Northern Ireland’s most esteemed and recognisable public sector employers as a Visitor Experience Officer. This is a fantastic interim opportunity to contribute to a dynamic and impactful organisation, ensuring all visitors receive excellent customer service.
Multiple post available. Closing date for applications – 12 noon - Friday 14th June.
What’s in it for you?
- Salary – £26,691
- Initial interim contract with view to extend
- Monday to Saturday Shifts
- 37 hours
About your next employer
Visitor Experience Officers are usually the first-person visitors will meet in Parliament Buildings. They are responsible for the following main duties: meeting and greeting visitors to Parliament Buildings; signposting and providing information; reception duties – signing visitors into the Building and issuing their security passes; welcoming visitors in Parliament Buildings’ Great Hall; providing a range of guided tours of Parliament Buildings; providing administrative and operational support for activities undertaken by the Visitor Experience team including, but not limited to, event organisation (internal and external).
About you
AND
- Providing information verbally in a clear and engaging manner to a diverse range of people at all levels, including members of the public, team members, and managers.
- Working as part of a close-knit team to deliver a range of customer focused services to a high standard
- Problem solving, organising workload and giving attention to detail to ensure excellent service delivery
- Using effective written and administrative skills to produce clear, accurate, high quality work to deadlines.
OR
What you’ll do
- Providing high quality customer service to a diverse range of stakeholders and visitors;
- Greeting visitors at reception and providing information, signing in visitors and providing security passes;
- Welcoming visitors to Parliament Buildings and the Great Hall, maximising opportunities to engage, providing a warm, friendly welcome to Parliament Buildings, connecting people and providing helpful, accurate information and signposting as required;
- Providing tours of Parliament Buildings to a wide range of audiences in a confident, inclusive, politically neutral and engaging manner.
- Assisting the Visitor Experience Supervisor and the Visitor Experience Manager to continuously improve and develop and Visitor Experience team by providing input, ideas and feedback.
- Assisting with event management and delivery, problem solving and assisting event organisers as required;
- Working closely with colleagues within the Visitor Experience team and being flexible and dynamic in relation to service delivery;
- Building and maintaining good relationships with colleagues from other business areas and with Members.
- Managing electronic mailboxes, phone calls and dealing with routine correspondence accurately and promptly and forwarding to relevant staff as appropriate.
- Assisting in the gathering of information for distribution through internal and external communication channels, including but not limited to social media.
- Gathering information and feedback and using Microsoft Office and bespoke internal Assembly software systems and databases effectively to prepare documents.
To apply today contact Ethan Boylan in the strictest confidence.
