Visitor Experience Officer

We're looking for a team player with excellent people skills combined with a passion for connecting people with nature. Working at Loch Leven reserve, you'll be providing a unique and fascinating Visitor Experience inspiring our visitors to support nature conservation now and in the future.

RSPB Scotland Loch Leven is a busy nature reserve, welcoming over 50,000 visitors each year and offering families, nature lovers and tourists a great day out. The site has a visitor centre, shop and cafe, a variety of trails and bird watching hides. Accessibility to all is at the forefront of our offer. The reserve comprises of wetland and woodland habitats.

You will be working with the Visitor Operations Manager, Visitor Experience Assistant, Visitor Experience volunteers and wider reserve team to ensure that excellent standards of site presentation and visitor service are delivered and maintained, whilst also working with the HQ team to ensure the highest quality of RSPB Visitor Experience. You will maximise opportunities to create income from events, take a lead on the reserve social media delivery, support the Visitor Experience volunteer team, and encourage visitors to support the RSPB by becoming members.

The ideal candidate will have strong communication skills, proven experience at delivering events and a high standard of Visitor Experience - if that's you we'd love to hear from you!

Essential skills, knowledge and experience:

• Computer literate to include professional use of social media (Facebook and Instagram) to adhere to brand requirements.
• Working knowledge of visitor engagement techniques.
• Excellent verbal and written communication skills.
• Ability to plan and prioritise workloads.
• A team player who can motivate and inspire people.
• Problem solving skills and ability to work on own initiative.
• Ability to manage and respond to customer needs and feedback.
• Ability to maximise opportunities for visitor engagement and income generation.
• Able to build and maintain strong working relationships.

Desirable skills, knowledge and experience:

• Experience of managing and delivering against targets and KPI’s.
• Experience of analysing and interpreting data in a Visitor Experience environment.
• Successful experience of managing or supporting a team of staff and/or volunteers.
• Having contributed to a successful visitor project or visitor attraction.
• Tourism or leisure related qualification, ideally at HND level or equivalent.
• Working knowledge of Equal Opportunities and Diversity.
• Health & Safety in the workplace.

This is a fixed-term role for 6 months, full-time for 37.5 hours per week. 

You will be required to work regular weekends and bank holidays.

The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term.

We are looking to conduct interviews for this position from 8 April 2024. For further information please contact karen.caldwell@rspb.org.uk.

As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.