Visitor Experience Officer

We're looking for a team player with excellent people skills combined with a passion for connecting people with nature. Working at RSPB Old Moor reserve, you'll be providing a unique and fascinating Visitor Experience inspiring our visitors to support nature conservation now and in the future.

Visitor Experience Officer
Reference: DEC 2023 5773
Location: RSPB Dearne Valley - Old Moor Nature Reserve, S73
Salary: £23,489.00 - £25,216.00 Pro Rata
Benefits: Pension, Life Assurance and Annual Leave
Duration: 12 months Part Time Fixed Term Contract (2.5 days per week)

RSPB Old Moor has just had National Lottery Support for four years, and we're now moving into a new era of being self supporting, following the learning from delivery of the project. This new role, alongside the existing Visitor Experience team, will be focusing on delivery of high quality, impactful events that drive new and repeat visitors to Old Moor. Shining the spotlight on our wonderful reserve with the aim of driving visitor footfall and associated spend in the shop and café. There's a great opportunity to help keep Old Moor bringing in income to support the work of the RSPB in delivering for nature.

You will be working with the Visitor Experience Manager and volunteers to ensure a coherent visitor offer is delivered whilst also working with the HQ team to ensure the highest quality of RSPB Visitor Experience.

Essential skills, knowledge and experience:

• Computer literate to include professional use of social media to adhere to brand requirements.
• Working knowledge of visitor engagement techniques.
• Excellent verbal and written communication skills.
• Ability to plan and prioritise workloads.
• A team player who can motivate and inspire people.
• Problem solving skills and ability to work on own initiative.
• Ability to manage and respond to customer needs and feedback.
• Ability to maximise opportunities for visitor engagement and income generation.
• Able to build and maintain strong working relationships.

Desirable skills, knowledge and experience:

• Experience of managing and delivering against targets and KPI’s.
• Experience of analysing and interpreting data in a Visitor Experience environment.
• Successful experience of managing or supporting a team of staff and/or volunteers.
• Having contributed to a successful visitor project or visitor attraction.
• Tourism or leisure related qualification, ideally at HND level or equivalent.
• Working knowledge of Equal Opportunities and Diversity.
• Health & Safety in the workplace.

Additional Information

• This is a Fixed-Term, part time role for 12 months for 2.5 days per week.
• The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term.

The ideal candidates will have strong communicating skills, proven experience at delivering events and a high standard of Visitor Experience - if that's you we'd love to hear from you!

Closing date: 23:59, Wednesday 24th January 2024

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

No agencies please.