Visitor Experience Officer

We're looking for a team player with excellent people skills combined with a passion for connecting people with nature.

Visitor Experience Officer
Reference: MAY20240342
Location: RSPB UK HQ - The Lodge, Sandy SG19
Salary: £24,890.00 - £26,720.00 Per Annum
Contract: 6 months
Hours: Full-Time, 37.5 hours per week (working most weekends and bank holidays)
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave (pro rata)

Based at The Lodge reserve, Sandy (but also covering Fowlmere reserve) you'll be providing a unique and fascinating Visitor Experience inspiring our visitors to support nature conservation now and in the future. This role is fundamental in ensuring we have the highest quality of Visitor Experience for both new and existing audiences and increase support for RSPB’s vital work.

The Lodge is our flagship reserve with over 60k visitors, a new cafe and a shop, a range of public events, and gardens managed for wildlife. It has a mixture of heaths, woods, farmland and ancient heritage, and is home to ravens, red kites, nightjars, natterjack toads and hobbys. It is also our UK headquarters, 'the home of the RSPB'. Fowlmere, near Cambridge, is a jewel of a wetland where 25k visitors enjoy flowery meadows and a chalk stream with water voles and brown trout, reedbeds with marsh harriers and water rails, and migrant wading birds.

You will be working closely with the Visitor Operations Manager, volunteers and the wider team to ensure a coherent visitor offer is delivered whilst also working with the HQ team to ensure the highest quality of RSPB Visitor Experience.

Essential skills, knowledge and experience:

• Computer literate to include professional use of social media to adhere to brand requirements.
• Working knowledge of visitor engagement techniques.
• Excellent verbal and written communication skills.
• Ability to plan and prioritise workloads.
• A team player who can motivate and inspire people.
• Problem solving skills and ability to work on own initiative.
• Ability to manage and respond to customer needs and feedback.
• Ability to maximise opportunities for visitor engagement and income generation.
• Able to build and maintain strong working relationships.

Desirable skills, knowledge and experience:

• Experience of managing and delivering against targets and KPI’s.
• Experience of analysing and interpreting data in a Visitor Experience environment.
• Successful experience of managing or supporting a team of staff and/or volunteers.
• Having contributed to a successful visitor project or visitor attraction.
• Tourism or leisure related qualification, ideally at HND level or equivalent.
• Working knowledge of Equal Opportunities and Diversity.
• Health & Safety in the workplace.

The ideal candidates will have strong communicating skills, proven experience at delivering events and a high standard of Visitor Experience - if that's you we'd love to hear from you!

The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term.

Closing date: 23:59, Sunday, 2nd Jun 2024
We are looking to conduct interviews for this position from 13th June 2024.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application.

No agencies please.