Visitor Experience Officer

Summary

Being a Visitor Experience Officer for the National Trust is all about people - connecting with them, inspiring them and making sure visitors have the best possible day when they come to visit. You'll also have a special focus on fundraising, helping ensure we can look after this place for everyone, for ever.

Leading a team of dedicated volunteers in areas such as the bookshop and stampshop, you will be responsible for one of the most successful fundraising operations in National Trust, delivering against stretching targets and inspiring your team to provide an exceptional Visitor Experience.

If you love working with all kinds of people and you're excited by the Trust's cause - to protect and care for places so that people and nature can thrive - then this could be the role for you.

We are currently undertaking our pay review process and it is likely that this salary will be increased from 1st April 2024.

What it's like to work here

Reporting to the Experience & Visitor Programme Manager, you'll form a key part of the wider Visitor Experience team and working closely with the General Manager to deliver moments of supporter connection through fundraising and leadership of a team of 20+ volunteers.

In helping fund the crucial conservation work needed to protect Blicklings legacy, you'll play a vital role in safeguarding the glorious house, with its nationally important library, and the parkland's extensive veteran tree collection.

Click here for more information about this location

What you'll be doing

As Visitor Experience Officer, one of your main focuses will be on providing great service for visitors, connecting them with Blickling Estate and driving fundraising donations.

Leading your volunteer team, you'll ensure everyone feels welcome, inspiring them to really get to know Blickling. This might include devising and running events and activities, creating interpretive displays and other ways of bringing the place and its stories, to life.

You'll be sharing your love for Blickling with supporters. You might be supervising volunteers and organising rotas, checking standards of presentation, creating a fundraising plan, devising new ideas to connect with supporters or consulting regional colleagues to ensure a joined-up approach. Everything links back to looking after this special place.

Please also read the full role profile attached to this advert.

Who we're looking for

We'd love to hear from you if you're:

• practically experienced in visitor services, tourism, heritage or similar environments
• naturally curious about people, with a drive to deliver the highest standards of service
• have excellent organisational skills
• a confident leader
• can demonstrate strong financial performance management
• welcome challenge, are adaptable and responsive under pressure
• a proven enabler and developer of people

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

• Independent financial advice

Click here to find out more about the benefits we offer to support you.