Visitor Experience Officer

Summary

Being a Visitor Experience Officer for the National Trust is all about people – connecting with them, inspiring them, and making sure they have the best possible day when they come to visit.

If you love working at a busy, outdoor location and care for places so that people and nature can thrive – then this could be the job for you.

Due to the seven days a week operation of the site, working days will be Sunday to Thursday.

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the year

What it's like to work here

You’ll be reporting to the Senior Visitor Experience Officer and working as part of the Studland team in Purbeck. The Studland Peninsula is one of the most bio-diverse areas in the UK and is home to some of the rarest species including all 6 British reptiles. The sites wildlife rich habitats and stunning sandy beaches draw in over 1.5 million visitors each year. This is a great platform for delivery of an engaging programme of visitor facing activities as well as interpretation and community partnership work.

What you'll be doing

As Visitor Experience Officer, working throughout the year in a unique location like Studland bay requires commitment and an energetic approach. You will be working to deliver the current programming calendar whether direct delivery of trails and activities or supporting partners to facilitate their events. You will be enabling and supporting volunteers to assist with activities as well as encouraging more to join. You will also be planning for 2025 with innovative and creative ideas to engage people with nature and the unique and special site. This role will suit someone who has a love of the outdoors and nature and an interest in active pursuits as well as an appreciation of excellent service delivery. There will be opportunities to collaborate with colleagues from across the Purbeck portfolio including Visitor Welcome teams, Outdoor Facilities and project staff to deliver our engagement and conservation strategies.

Who we're looking for

We'd love to hear from you if you’re:

• used to multiple deadlines and managing your own workload
• skilled in organisation and planning, with a good eye for detail
• in tune with the aims and ethos of the National Trust
• good at talking to, and getting on with, all kinds of people
• a hard-working and committed team player
• comfortable with IT: Microsoft Office, as well as web and social media
• experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
• familiar with health and safety procedures

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

• Independent financial advice

Click here to find out more about the benefits we offer to support you.