Visitor Experience Officer – Part-Time

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Being a Visitor Experience Officer in the House team at Lyme is all about people – connecting with them, inspiring them, and making sure they have the best possible day when they come to visit.

If you love working with all kinds of people, and you’re excited by the Trust’s cause – to protect and care for places so that people and nature can thrive – then this could be the job for you.

Hours: 30 hours per week with some weekends and bank holidays working; these are shared between a team of three.

Salary: FTC £22,152pa Actual £17,721pa

Contract: Fixed term until February 2025

Interviews: 2nd February

If you have any questions about this role, please contact: kathryn.croxford@nationaltrust.org.uk

What it's like to work here

You’ll report to the Collections & House Manager, working in a team of three at Lyme.

Nestling on the edge of the Peak District, Lyme was once home to the Legh family and, in its heyday, was a great sporting estate. The 1,400-acre estate, with its medieval herd of red deer, offers fantastic walks and stunning views.

With its many treasures, the house is lively and fun, where you step back in time 200 years - a time which saw great rejuvenation for Lyme, even getting the chance to dress in costume and experience the house in Regency style.

What you'll be doing

As a Visitor Experience Officer, your main focus will be on providing great service to visitors and volunteers. With your teams of volunteers, you’ll be welcoming people and inspiring them to really get to know Lyme. This will include devising and running tours and activities, creating interpretive displays and bringing the house at Lyme and its stories to life for everyone who comes here.

You’ll be sharing with others your love for your work and the place itself. You might encourage visitors to look closer at artworks or precious objects cared for by the Trust. You might be supervising and supporting volunteers and organising rotas, specifically for the Dressing Room, where visitors get transported back in time through Regency-style costumes. You’ll likely check presentation standards on-site or help to write for our web pages or social media.

Who we're looking for

We'd love to hear from you if you’re:

• used to multiple deadlines and managing your workload
• skilled in organisation and planning, with a good eye for detail
• in tune with the aims and ethos of the National Trust
• good at talking to and getting on with all kinds of people
• a hard-working and committed team player
• comfortable with IT: Microsoft Office, as well as web and social media
• experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
• familiar with health and safety procedures

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