Visitor Experience Officer

Summary

Being a Visitor Experience Officer for the National Trust is all about people – connecting with them, inspiring them, and making sure they have the best possible day when they come to visit.

If you love working with all kinds of people, and you’re excited by the Trust’s cause – to protect and care for places so that people and nature can thrive – then this could be the job for you.

As part of the Visitor Experience team, you’ll be a warm, friendly support to volunteers helping to open the Abbey rooms creating a wonderful experience for visitors- playing a part in a fun, dynamic team.

This is our anticipated salary from 1st April but is subject to final confirmation following the Trust’s annual pay review process.  

What it's like to work here

Reporting to the Senior Visitor Experience Officer, you’ll be part of a team of four working in the Visitor Experience team to create and support memorable experiences for visitors at Lacock Abbey. 

We want you to learn, discover and develop your career. And we'll do everything we can to offer you the training and support that you need to achieve your goals. We'll work with you to plan your development in a way that's right for your needs.

What you'll be doing

Day to day, you’ll be the main point of contact for the House Experience Volunteers supporting with the opening and closing of the visitor route. You’ll be a strong communicator sharing the conservation work and projects taking place with volunteers whilst feeding their responses and questions back up to the Senior Visitor Experience Officer.

You’ll be key for future planning and interpretation, gathering and collating visitor feedback seeing where the property’s focus could be looking to next. 

Please also read the full role profile attached to this advert.

Who we're looking for

We'd love to hear from you if you’re:

• a team player, but also can work on your own initiative
• well organised and adaptable
• have a positive attitude
• clear communicator
• understanding of the importance of great service
• willing to learn new skills

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

• Independent financial advice

Click here to find out more about the benefits we offer to support you.