Visitor Experience Supervisor

The Ashmolean Museum are welcoming applications for their new Visitor Experience Supervisor. As Visitor Experience Supervisor, you will be a highly motivated and enthusiastic individual with exceptional communication skills who thrives in a busy team environment. Managing the team of Visitor Experience Assistants on a day to day basis and leading on team initiatives, you will ensure the smooth operational running of the museum and be responsible for ensuring the VEA’s provide an exceptional service to all of our visitors. As one of three Visitor Experience Supervisors, you will manage the administration of payroll and respond to any related payroll queries, oversee and create the team’s monthly rota as well as carry out return to work interviews and assist with performance reviews. You will also support our security operation by ensuring that public areas are always efficiently staffed and that the team is well trained, motivated and managed. Your role will require you to regularly act as the Duty Manager on a rotational basis covering week days, weekends, bank holidays and some evenings and late night events. The department of Visitor Experience is part of the Audience and Content directorate. The Visitor Experience team is the largest team in the Ashmolean and we are proud to deliver a first class Visitor Experience. Welcoming visitors to the Museum, engaging them in the collections and inspiring them to make the most of their visit is core to our day and we strive to support the museums commercial activities by encouraging donations. This is a full-time, permanent position, working 36.5 hours per week. This role will involve manual handling. What We Offer As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including: An excellent contributory pension scheme. 38 days of annual leave. A comprehensive range of childcare services. Family leave schemes. Cycle loan scheme. Discounted bus travel and Season Ticket travel loans. More information is available at https://hr.admin.ox.ac.uk/staff-benefits Diversity Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave. You will be required to upload your CV and a supporting evidence form as part of your online application. Your supporting evidence form should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. CVs submitted on their own will not be considered. We aim to provide a supportive working environment and are happy to discuss training and professional development opportunities. The Chair of this recruitment panel will be Rachel Johns, Head of Visitor Experience, who can be contacted with enquiries relating to the role (rachel.johns@ashmus.ox.ac.uk). General queries about the recruitment and application process should be directed to the Recruitment team within our Human Resources department (recruitment@ashmus.ox.ac.uk). Only applications received online by 12.00 midday (BST/GMT) on Friday 1 March 2024 can be considered. Interviews are expected to take place on Thursday 14 March 2024.