Visitor Services Assistant

Company	The Whithorn TrustSee more
Address	Whithorn, Dumfries and Galloway
Salary	£12 an hour
Category	Customer Service

Job description

Job Description : Visitor Services Assistant – front of house
Responsible to

Development Manager

Job Purpose

The post involves a range of duties and responsibilities comprised in the efficient running of the Whithorn Story Visitor Centre exhibition, shop and coffee shop

Main responsibilities

To sell tickets to visitors for the Museum and exhibition, sell stock from the Centre shop and serve and sometimes prepare light meals for the coffee shop

Job Activities

Housekeeping duties – ensuring that the premises are in good order. Cleaning and tidying the premises, including parts not generally open to the public; changing lightbulbs; picking up litter outside the premises and collecting and putting out rubbish for collection; checking the security and maintenance of the premises and reporting defects; other odd jobs as requested by management and supervisor.

Visitor service duties – these duties involve providing a high quality customer service and ensuring that museum / exhibition visitors enjoy their visit. Managing sale of tickets and goods; answering queries and giving information; Assist in monitoring and maintaining stock levels in shop and tearoom; Carry out general maintenance of equipment (coffee machine, fridge, soup urn). Assist in monitoring and maintaining stock levels in shop and tearoom; Maintain information for visitors. Keeping the attendant’s area and information tidy and well organised. All Visitor Services staff must adhere to the Trust’s dress code while on duty.
Kitchen duties : Assist the chef and Supervisor in serving and occasionally preparing simple meals and serving at tables. Clearing tables and cleaning tables.
Responsibilities for cash takings reconcile till and bank takings
Responsibilities for the security of the facilities – All staff are responsible for ensuring the security of the collection, special exhibits and premises; maintaining the security of museum displays ( physical and environmental ) and keeping order; checking fire and intruder alarm systems; responsibility for keys; checking the security of premises, locking up and setting alarm systems; adhering to the Whithorn Trust’s Heath and Safety Policy.
Front of house staff will undertake any other duties commensurate with the level and nature of the post as may be determined from time to time by the Development Manager.

This document outlines the duties of this post required for the time being in order to indicate the level of responsibility. It is not a comprehensive or exclusive list and duties may be varied from time to time, this will not change the general character of the post or the level of responsibility.

Performance Management

The job activities listed are not exhaustive and may be added to or amended consistent with the job purpose.

To manage your own performance in accordance with the Whithorn Trust’s values of continuous improvements, openness and honesty, local decision making and team working.
To manage your own performance in compliance with all Codes, Regulations and procedures including Code of Conduct, Health and Safety and Governance.
To manage risk, promote risk awareness and prioritise work in light of the risk analysis.
To actively commit to the Trust’s equality and diversity vision statement and associated policies that promote fairness and equality and celebrate diversity, in dealing with colleagues, clients and service users.
To take all reasonable measures to limit carbon emissions and reduce energy/ resource consumption when undertaking work activities.

Updated by Julia Muir Watt, Chief Executive Officer 20th January 2024
Benefits: