Visitor Services Assistant

Main Duties

• Provide excellent customer service to all visitors to Rich Mix and create a friendly and welcoming atmosphere in the building.
• Maintain high levels of knowledge of our programme and products in order to inform visitors to the building.
• Deal with any customer enquiries courteously and competently.
• To work as a bartender and sell alcohol according to the terms of Rich Mix’s premises licence and age verification policy.
• To usher performances or screenings in order to check tickets and ensure the safety of patrons.
• To work as a building host to welcome customers in the foyer, provide directions and information and ensure compliance with Rich Mix health and safety procedures.
• To work alongside our creative engagement team to assist in the delivery of family and community events.
• Be continually vigilant and uphold Rich Mix’s health, safety and security procedures to ensure the safety of cash, stock, assets, visitors and employees at all times.

Skills and Experience Required

• A positive attitude and a proactive approach to getting things done.
• Ability to problem solve and use initiative.
• Strong customer service skills with good face to face communication.
• Basic cash-handling skills and experience.
• The ability to stay calm and work well under pressure.
• A team player with the ability to work collaboratively.
• A genuine passion for the arts and a keen interest in the work, mission, vision and values of Rich Mix.
• An understanding of the importance of inclusion and diversity in the workplace.
• An understanding of the importance of working in an environmentally sustainable manner.