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SalaryLocation: London
About EE
We’re EE. We are the biggest mobile and broadband operator in the UK and we have a relationship in every second household in the country. But we’re for everyone, on any network – serving up new tech, new services, and heaps of inspiration for every aspect of your connected life.
We’ve been awarded the UK’s best network for the last 10 years. It’s central to our vision – to be the most personal customer-focused technology company in the UK.
That means earning a place on customers’ home screens by offering them more than ever before, whether that’s helping their home run smarter with EE Home, levelling up their play with EE Game, helping them work on their terms with EE Work, or even unleashing their kids’ learning with EE Learn.
We’re also part of BT Group, which we’re even bigger than you might think. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We think we’ve got something special here. We want everyone to feel proud about working at EE – and feel excited about where we’re going and what we’re going to do. Want to join in?
Why this job matters:
Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.
You will be part of our retail commercial implementation team managing Visual Merchandising (VM) including Digital Merchandising.
You will be managing the team on production of VM Guides that present our brand campaigns from retail marketing to the stores, and VM product display fixtures and fittings, briefing those into store design and managing stock and supply in life.
You’ll be working with the wider retail team, go to market and retail marketing teams to present products to customers that align with our marketing and retail objectives, from handset launches and updates to new markets. This will include working with the marketing and dem gen teams on product launches and in life display prioritisation. You’ll also oversee the production of all VM communications and guides, making sure that our stores are able to execute changes and maintain store standards.
You will also be managing digital merchandising and integrating physical and digital in store. You will manage and gain buy in from stakeholders across the business and support the developments of our retail digital tools.
There are opportunities to support with different deliverables including VM comm’s, planogram design, product security requirements, digital merchandising tools, new fixture briefs and will be the key retail point of contact with retail marketing, establishing a working relationship that results in simple, efficient and brilliant displays in store.
The candidate will be managing three direct reports in high paced environment, with interaction with a wide range of stakeholders within the business.
What you’ll be doing:
• Ensure timely and accurate VM communications and planogram delivery between the field and central teams to drive store standards, with clear visibility for field leadership
• Manage display security and fixture agency supply and stockholding
• Work closely with the store design team on the development of new displays
• Develop the team, monitoring capacity and delivery and attending the weekly status meetings
• Manage the £1.35M - £1.6M budget for device security, digital merchandising and display fixtures and fittings
• Develop digital merchandising in line with business and customer needs, and improving processes
• Ensure new products can be displayed securely and engagingly, on time and on budget
• Act as the front door for the team, planning capacity, organising briefs and tracking projects to PIR
• Be the gatekeeper for retail space and ensure that we’re utilising space effectively
Skills and experience you'll have under your belt:
• Experience within a retail Visual Merchandising environment, planning & executing plans
• Experience of leading a team, including subject matter experts
• Experience in the mobile telecoms retail sector or similar
• Proven understanding of security and product display challenges within the sector, balancing security with customer experience
• Experience of stakeholder management, demonstrating ability to work closely with and partner with the business within a complex challenging environment
• Ability to manage multiple projects using efficient time management and prioritisation
• Ability to quickly establish credibility and respect and build strong working relationships with your stakeholders i.e. store design, retail marketing, field leadership, marketing
• Demonstrable professionalism with a proven ability to operate in a complex, fast paced matrixed business environment.
• A clear customer focus, both for our marketing teams and our store colleagues
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
