Void and Repairs Manager

• Void and Repairs Manager
• Public Sector - Local Authority
• Full Time - Monday to Friday, 36 hours per week
• Temporary Role - 3 months with likely extension
• £350 per day Umbrella
• Hybrid working - 2 to 3 days in office / on site, remainder at home
• IT equipment provided

The Void and Repairs Manager will be expected to:

• Lead the Void team providing the technical management skills and expertise, having technical knowledge and building related qualifications as well as extensive experience of;
• Manage the void team, ensuring compliance with good practice within the industry,
• Operational and financial management of the Repairs and Maintenance term contracts and delivery of an integrated approach to service management, development and improvement.
• To manage the void budgets on behalf of LB Croydon ensuring compliance with spend/ordering profiles.
• Ensure the Housings contractual obligations to both Residents and Contractors are met.
• Effective management of void staff responsible for;
• Minor works, day to day supervision of technical staff when required, foster effective working relationships between Neighbourhood Managers, Customer Contact Centre, Planned Maintenance and the Central Asset Management Team, external agencies, and legal services.
• To develop and maintain a thorough understanding and knowledge of performance against targets and be fully accountable for the performance of the Void team. generating demonstrable continued value for money. Ensure that these practices are adopted by all members of staff within the team
• To deliver a void repairs service that complies with all statutory and health & safety regulations in regards to repairs and maintenance contracts.

• Develop strategies for improving the quality of the void repairs service, to include; leading on the development and implementation of planned preventative maintenance strategies' Implementation of strategies for emergency planning across the Resident Services, Evaluate management data on the term contracts; lead on action plans as required; deliver continuous improvement and efficiency to meet demands of policy and legislative changes
• Provide technical advice to all other managers within the management team as the technical expert
• liaise with internal and external agencies, including the call centre, repairs and disrepair teams, customer service teams as may be required. To devise, chair and instigate regular management meetings with and between all stakeholders involved in Repairs and Maintenance Service and develop a coordinated strategy for repairs management.
• Lead on service reviews, actively seeking out partnership and participation from other agencies to improve local services

Essential Skills and Experience

• Experience of managing a Voids Repairs service.
• Understanding and knowledge of running a customer contact centre.
• Understanding and knowledge of contracts, contract procurement methods, planning, commissioning, delivering, and monitoring of maintenance and improvement programmes.
• Knowledge, experience and understanding of the impact of day to day.
• Experience of budgetary planning and control, finance cost modelling and life cycle costing.
• Experience of working in partnership with internal and external stakeholders to deliver improved services and performance.
• Experience and understanding of managing and motivating staff to deliver excellent services.
• Leadership skills demonstrated by a proven ability to inspire others, establish a shared vision and motivate people to work together to achieve shared objectives.
• Excellent written and verbal communication skills, effective presentation skills, and ability to present to various stakeholder group.
• Relevant professional construction qualification or qualified by experience to an equivalent level and evidence of continuous professional development

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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