Void Supervisor (Empty Homes Supervisor)

The Company
We're a housing association that provides more than 60,000 people in Sunderland with a place they can call home. We're a values-driven organisation, with a clear vision, a social purpose and a commitment to investing in people, place and property. We believe everyone has the right to live in a good quality home they can afford and invest millions of pounds every year in keeping our existing homes safe, secure, and compliant.
We're also playing our part in addressing the UK housing crisis locally, by building hundreds of new, modern and contemporary homes for rent in Sunderland - homes that meet the needs of local people. Not only do we provide vital housing - we support our tenants, residents and communities by investing in services that help people live their best possible life.
This includes helping people to work, victims of domestic abuse and anti-social behaviour, young people to live independently, as well as a wellbeing service that supports our elderly tenants and residents.
About the role:
We are investing in and expanding our Empty Properties Team. We have an exciting opportunity to join our team in the role of Empty Homes Supervisor. The Supervisor will work alongside a team of trades colleagues, Repairs and Maintenance Managers and Operations Managers within our Property Maintenance Service. Reporting into the Repairs and Maintenance Manager, you will be an integral part of a wider Management team in the successful delivery of repairs across our housing stock with a budget in excess on £10M. You will assist in the leadership of a team of trades colleagues to effectively deliver a varied range of repairs to meet the needs of our tenants. The successful applicant will lead on the effective supervision of the Empty Homes process ensuring performance targets and quality standards are met. You will be empowered in your role and expected to take ownership of your team and service area alongside your Repairs and Maintenance Manager.
What we are looking for:
As an excellent communicator, you will have the ability to liaise effectively with a wide range of teams and colleagues within Gentoo, external contractors, stakeholders and our materials supply partner, Jewson, and have the ability to build and maintain effective working relationships. You will have experience in people management working within a Property Maintenance function and have values and behaviours that align with those of Gentoo. You will be customer-focused with a drive to inspire a ‘Right First Time’ delivery model and be able to demonstrate experience in the management of multiple trades operatives and operations, with a proven track record in Health & Safety, customer satisfaction, quality and value for money. You will have a good overall understanding of repairs processes, building construction, compliance obligations and regulatory standards and an understanding of the current Construction, Design & Management (CDM) Regulations. With excellent people skills, you will have the ability to lead, motivate, direct and support your own team as well as being able to work on your own initiative. With a will-do/can-do attitude you will be passionate about the delivery of excellent customer service with a determination to deliver exceptional performance both personally and as part of a team. You should be competent with Microsoft work packages and have the ability to quickly understand our in-house systems for managing repairs, diaries and report production. A UK driving license and the ability to meet the travel requirements of the role are a must.

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