Voids Coordinator

Your new company
A social housing provider is looking to add to their team in Chesterfield on a permanent basis.
About the role
- £22,000 - £23,500
- Generous government pension scheme option
Holidays and Working Hours
- 37 hours per week
- Monday to Friday
- 26 days holiday plus bank hols (rising to 31 as years of service increase)
Your new role
- Undertake general support duties within the Voids Team - maintenance of records, processing of invoices, statistical returns, management information, maintaining databases and, where appropriate diary management.
- Using an advanced knowledge of data analysis and manipulation, primarily through the use of excel, identify and challenge areas of poor performance during the voids process. Where necessary, report serious concerns to line management.
- Prepare basic written correspondence as required, such as agendas, minutes, memos, letters and reports within timescales, booking of meetings as specified by the Voids Manager.
- Maintain and update both basic manual and computerised office systems and/or databases in accordance with departmental and Company procedures and check basic information/figures against source data/records and report any anomalies; undertake collation of data and input to reporting organisations.
- Record keeping, filing and data entry to ensure accurate records are maintained, filing and retrieving documents within established paper and electronic systems.
- Responsibility and placing of orders for goods and services working in accordance with Company procedures and financial regulations with an awareness of and reporting of the cost implications of actions within delegated authority.
- To answer, action and resolve telephone and face to face enquiries, acting as an advocate for customers following up matters that can not be dealt with immediately.
- To assist tenants and other service users in the completion and checking of service request and enquiry forms.
- To update maintain and use OpenHousing and any other computer based Customer Relationship Management System to deliver services to tenants and other residents.
- To ensure office and other facilities used by the service are maintained to a high standard.
- To ensure all invoices are processed for payment and accurate records are maintained accounted for in accordance with the financial regulations and internal procedures.
- To make sure all information relating to users of the service is used within the terms of the Data Protection Act and that confidentiality is maintained and guidelines for the release of information are followed.
- To keep up to date with Company policies and activities and to be fully conversant with the forms, leaflets and services available to the public.
- To make outgoing calls to facilitate the collection of information on tenants and service users in relation to their satisfaction with the services provided by the teams working within the Homes Improvement team and Company.
Service Specific
To be a member of Voids team, you will be required:
- To undertake business support duties across the Voids department.
- To support and provide performance information and challenge underperforming when required
- To process invoices relating to utility charges and to challenge these where the invoices appear inaccurate.
- To respect and act in accordance with the confidential nature of our business, both personal and commercial confidentiality.
- Develop and foster positive professional relationships with colleagues and external contacts.
- Make suggestions to improve the working situation within own area of work.
- To update maintain and use voids open housing Management System to ensure that the voids process is monitored and managed from end to end.
What you\'ll need to succeed
- Previous experience working in a fast paced environment
- Previous experience in a reslts driven role
- Previous experience working in maintenance/social housing/public sector/housing sectors
- Ability to use excel
- Effective customer service skills
- Ability to work effectively independently
What you\'ll get in return
- 26 days holiday plus bank hols (rising to 31 as years of service increase)
- Option to purchase extra leave
- Flexi time
Health & Wellbeing Benefits
- Opportunity to help the local community and really make a difference to people\'s lives
- Excellent Health and Wellbeing support
- Family friendly policies (maternity/paternity/carer leave etc.)
Career Development
- Great opportunities for learning & development and career progression
What you need to do now
If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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