AddressVoids Delivery Coordinator
The post-holder will be responsible for ensuring safety checks, repair works, component replacements, and associated tasks are completed for vacant properties, enabling them to become new homes for MTVH customers. This supports the Property Directorate and other departments in controlling, managing, and expediting void-related works.
Key Responsibilities and Outcomes:
- Process void notifications and manage associated works with partners and stakeholders.
- Monitor works progress and achieve compliance within set timeframes.
- Record successful completion of works and update available-to-let status.
- Identify and manage non-routine or complicated works.
- Review risk and safety matters for delivery teams and customers.
- Assist with work requests from other teams and manage voids under different tenure types.
- Provide feedback on defective works and ensure corrective action.
- Work with data to resolve breaks in custody or compliance.
Competencies:
- Collaborative team player, able to work independently.
- Experience in a high-demand role, with multiple deadlines and stakeholders.
- Knowledge of property-related regulatory environment for Housing Associations.
- Experience in Voids Delivery management and legal compliance would be advantageous (not essential).
- Proficient in health and safety and risk management.
- Familiarity with NEC voids module is preferable.
- Ability to interrogate and review large data sets is essential.
Please refer to the Job Description for all responsibilities and requirements of the role.
Please note :- we do not currently offer visa sponsorship.
What’s in it for you?
Our benefits include:-
- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
- 2 volunteering days per year for things like helping out in local communities
- An additional ‘Beliefs day’ once a year to have an extra a day off
- Enhanced pension with matched contributions of up to 9%
- Life assurance cover 3 x your salary
- Health cash plan scheme for your everyday healthcare needs which you can add your family members too
- Tenancy deposit – interest free loan to help with rental deposits
- Access to extensive learning and training opportunities with Wisebox platform
- Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
- Career progression across the organisation with our mentoring programme and apprenticeships
- We are committed to the wellbeing of our colleagues and support this as an organisation
About us
Learn more about our benefits and organisation by viewing our attached document
Our promise
Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve.
We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.
Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!
We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
