Address
Form of work
SalaryReports to: Head of Parks and Community
Responsible for: Community Engagement Facilitator, Volunteers, Volunteer Wardens
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Job Purpose
This administrative based role is to manage community volunteering at BOST, including existing gardening volunteers, volunteer wardens for Crossbones Graveyard and to manage the recruitment and induction of new volunteers and wardens. This will be facilitated primarily through our volunteer programmes but also by the management of contracts, events, partnership working and local networks, and by raising awareness of BOST’s work through traditional and new marketing channels.
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Tasks and Responsibilities
In common with all BOST staff
To support the philosophy, aims and objectives of Bankside Open Spaces Trust and to champion its work in creating a high quality open-space network and a vibrant healthy community by managing local parks and facilitating community involvement.
To develop an enabling ethos in the management of work streams and the personal development and support of individual team members.
To promote and champion equality, diversity and inclusion for all staff, volunteers and stakeholders.
Particular to the Volunteer Co-ordinator role
Volunteering
To work with the Community Engagement Facilitator to recruit volunteers and wardens from a wide range of backgrounds to participate in BOST programmes and other aspects of the charity by developing and maintaining relationships with local community groups, partner organisations, businesses and individuals.
Working with the Community Engagement Facilitator to target and ensure equal access for individuals from marginalised groups such as speakers of other languages, young people and people with disabilities.
To liaise with project staff to match volunteers with suitable volunteering opportunities and to induct new recruits.
To oversee the Crossbones Graveyard Volunteer Wardens calendar and WhatsApp group.
To keep up to date with legislation, policies and best practice related to volunteering.
To manage the Investing in Volunteers accreditation in preparation for assessment, every 3 years.
To update volunteer policies and procedures and ensure necessary modifications to accommodate changes
To ensure volunteers have a positive experience and their achievements are recognised and celebrated.
To develop incentives and recognition arrangements for volunteers, including nominating volunteers for awards and providing enrichment activities.
To oversee and manage volunteer progression through monitoring and review processes, ensuring volunteers receive sufficient support in reaching their goals through upskilling, training and workshops.
To develop and maintain links with external agencies/partners to ensure up to date sign-posting and referral systems to support volunteers with additional needs.
Support volunteers and referrals with additional needs working alongside their support team/referrer.
To work with staff to develop and improve new volunteering opportunities.
Information, marketing and promotion
To advertise volunteering opportunities on varied platforms keeping them up to date.
To ensure effective systems are in place to capture and monitor volunteer impact.
To ensure accurate record keeping of volunteering induction, registers, monitoring & evaluation.
To maintain Salesforce CRM, uploading records and extract information for reports,
- communications and fundraising purposes.
To produce reports, case studies and feedback on volunteering monitoring and evaluation for internal and external stakeholders.
To represent BOST, attending events such as networking meetings, volunteer fairs, fundraising events and community events to promote our activities.
To collaborate with staff to create marketing materials for volunteer recruitment.
Other
To act as line manager from time-to-time for individual volunteers and referrals as well as the Community Engagement Facilitator to support BOST projects.
To be part of the Crossbones Graveyard Steering Group and provide reports to stakeholders.
To work to several budgets and report spend as required.
To attend staff meetings and assist other staff as required and receive reciprocal assistance.
To be aware of, actively promote and carry out all duties in accordance with BOST’s policies, including Equity, Diversity and Inclusion, Safeguarding and Health and Safety.
Such other duties of a similar nature which may be required from time to time.
Person Specification
Essential
Excellent verbal and written communication skills with the ability to transmit key messages quickly and clearly and to relate positively to users, staff, stakeholders and partners.
Experience of developing and maintaining relationships with local community groups, partner organisation, businesses and other stakeholders electronically, telephonically and in person.
Previous experience of volunteer co-ordination and management, working with people from a wide range of backgrounds.
Knowledge and understanding of relevant equal opportunities issues, particularly barriers to participation for certain sections of the community and how these might be addressed.
Understanding of current sector practice and policy in volunteering.
Excellent administrative, organisational and time management skills with the ability to prioritise and meet deadlines consistently.
Experience of working with or managing databases/CRM system.
Understanding of the importance of user monitoring systems and the ability to operate monitoring systems to record key data.
Experience of writing reports including qualitative and quantitative data.
Experience in evidencing outcomes and impact measurement.
Strong attention to detail.
Ability to use Microsoft Office.
Desirable
Experience of working as part of a voluntary organisation.
Experience of managing staff.
Experience of making funding applications.
Experience of managing/working to a budget.
Experience of using Salesforce CRM.
Experience of Investing in Volunteers accreditation.
Interest in community activism and gardening.
To apply, please Fill out our application form. CV’s will NOT be accepted.
