Volunteer Coordinator

Are you passionate about volunteering?

YMCA East Surrey is looking to recruit a Volunteer Coordinator to drive the strategic objective of maintaining and building a culture of voluntary action.

Job Purpose:

  To be responsible for coordinating volunteer recruitments, providing learning activities and providing volunteer management advice and guidance to staff who work with volunteers.

  To establish positives relationships with volunteers to ensure they have a fulfilling volunteer experience.

  To be responsible for transactional processes on the volunteer database ensuring it is up to date and delivers to meets the needs of volunteers and the organisation.

Main Responsibilities:

 -     To drive the strategic objective of maintaining and building the culture of voluntary action, empowering at least 300 volunteers per year by 2027.

–         Lead recruitment and induction of volunteers for relevant services across the organisation by developing timelines for volunteer recruitments throughout the year.

–         Lead on recruitment administration for volunteers including assisting with pre-employment checks and delivering induction course and on-boarding.

–         To provide advice and guidance to service managers regarding suitability of potential roles with the relevant service managements.

–         To provide effective and efficient administration of the volunteer databased ensuring all volunteer records are up to date.

–         To maintain regular communication with volunteers, problem-solving and escalating any IT issues with the Head of Central Services as appropriate.

–         To support line managers to ensure volunteers are aware of and adhere to YMCA ES policies, procedures, mission, vision, and values.

–         To provide analysis as appropriate to the Head of Central Services on volunteer numbers, hours donated, activities and other metrics and impact measures.

–         Ensure that volunteers have sufficient training, resources, and support to carry out their roles effectively, including developing and delivering a variety of reward and recognition activities to maximise engagement and retention of volunteers such as facilitating learning sessions.

–         To promote the importance of volunteering internally through engagement activities, recognition schemes, and externally through recruitment drives, marketing and press campaigns, and other profile-raising activities.

–         To obtain and provide analytics on volunteer engagement and facilitate peer group sessions to monitor progress of volunteers.

–         To identify and oversee the design, development and delivery of relevant training, reward, and recognition activities to both upskill and retain volunteers.

–         To work with the Head of Central Services to support the successful implementation of volunteer best practice and policy, to support the organisations strategic plan.

–         Collaborate with the Head of Central Services and volunteers themselves to develop the volunteering programme, identifying and reducing barriers to volunteering and ensuring that all volunteering activity reflects YMCA ES values.

–         To assist the Head of Central Services in the preparation of reports to the Senior Leadership Team and various committees as required.

–         To assist the Head of Central Services in ensuring volunteer policies and procedures are maintained, up-to-date and fit for purpose.

–         To support the coordination and delivery of key HR projects within the Department that will lead to the development of HR practices.

–         To be responsible for the maintenance and storage of all volunteer data and records in line with the Data Protection Act and confidentiality.

–         To develop and maintain effective relationships with all key stakeholders.

–         To identify improvements and recommend these to the Head of Central Services for consideration.

–         Any other duties as required by the line manager or Head of Department, which are commensurate with the grade/post

 –         We are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults. This role will require an enhanced DBS disclosure.  We require you to understand and demonstrate this commitment and attend any required training

We are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults. This role will require an enhanced DBS disclosure (with barred children/vulnerable adults).  We require you to understand and demonstrate this commitment and attend any required training

Seee attached JD and Person Spec

Hours of work: Full-time, A full-time working week would be Monday to Friday 9am-5pm with an unpaid break of one hour.

Location: Princes Road, Redhill, Surrey, RH1 6JJ.

Salary / pay rate: £28,000 to £30,000 per annum

Annual leave: 4 weeks per annum plus bank holidays. (Pro-rata for part time). The holiday year runs from 1 April to 31 March each year.

Benefits: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents. There is free parking available at the Princes Road site and YMCA East Surrey also operates a Bike to Work Scheme. There is a YMCA East Surrey defined contribution pension scheme. More details on request.

Closing date & interviews: 

Closing date Tuesday 30th April 2024 

The interviews to be held Wednesday 8th May  2024