Ward Clerk - Neonatal Intensive Care / Neonatal Service

This is a key post in the provision of clerical and administrative support to the Neonatal Intensive Care based at BRI. The clerk is an important and integral part of the team and applicants must be willing and able to act on their own initiative and organise their workload effectively and efficiently. Successful candidates will be friendly, welcoming to families, talkative and able to politely challenge when people entering the unit fail to wash their hands. Assist in the completion of ward statistics for the Patient Services Manager and for Patient Administration. Make or request follow up appointments for patients before discharge and arrange transport as and when necessary. Answer the telephone, take messages and ensure they are passed in a timely manner to the correct person. Act as the ward receptionist, welcoming patients and relatives, offering help and advice and ensuring that each patient is supplied with relevant written information. Improving patient / family experience. Ensure that the stationary supplies for the ward are kept stocked and that all areas under the clerks direct influence are kept clean and tidy. Assist when necessary with the ordering, maintenance and putting away of supplies. Clerically support the nursing staff. Distribute and collect Friends and Family cards (patient feedback) Record compliments on the Datix system. Contribute to the prevention of accidents and untoward incidents within the care environment. Participate in training or attend study days as and when required. Act as fire warden when requested to do so. Any other duties, which may be allocated to the post.