Ward Clerk / Receptionist

We are looking for a ward receptionist to join our team. You are a friendly motivated individual and will provide general administration duties and clerical support. You will have excellent communication and IT skills. You will be joining a busy and challenging ward environment and as the first point of contact on the ward the ability to stay calm under pressure will be of benefit.
West 8 spinal rehab is the only specialist spinal rehab ward in Wales. It has 25 beds and accommodates patients who have sustained a spinal injury and are undergoing specialist rehabilitation.
This post will be based mainly on West 8 but may involve working on all the wards within the neuroscience directorate. So, whether you are considering a change of environment or want the challenge of working in a specialist area, Neuroscience may be the opportunity you've been waiting for.
We are searching for people who share our values that are
We care about the people we serve and the people we work with
We trust one another
We respect each other
We take personal responsibility
We treat people with kindness
We act with integrity
To see what we do within neuroscience view our video on YouTube #ThinkNeuro.
In return we will offer you a dynamic, friendly working environment, a full induction programme and an individual personal development plan to guide your development within the role.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
To utilise the computerised PMS system, to update information involved in admitting, discharging and transferring of patients to and from the ward.
To maintain patient’s notes, sorting and filing of paperwork, results and reports into case folders as appropriate and printing patient labels as required.
To attend to errands within the hospital; eg. the collection of patient notes from other departments, and errands to other wards.
Answering all telephone enquiries to the ward, dealing with them and ensuring messages are given to other members of the ward staff to deal with.
To book patient transport as required.
Receiving and verifying patients details for entry into the PMS system, registering them with medical records if appropriate.
To check and complete the admission and discharge information and keeping the bed statement up to date.
To provide a reception service to the ward, welcoming all patients and visitors, assisting them where appropriate and keeping the reception desk and area neat and tidy.
To undertake photocopying for the ward, ordering stationery, making maintenance requests and undertaking other clerical duties as required.
Requesting notes, returning notes to relevant departments, preparation of notes for admissions and sorting of notes for collating and coding following discharge.
Updating the ward diary and updating the ward bed plan throughout the day.
To provide cover in the event of absences within the department.
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.
Our mission is “Caring for People, Keeping People Well”, and our vision is that every person’s chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population’s health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.
Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.
You will be able to find a full Job description and Person Specification attached within the supporting documents