Warehouse It Analyst

Summary

£33,000?up to £44,000*?per annum?- This isn’t supporting the frontline. This is the heart of the action. 
 
Our business is growing fast and continue to be extremely dynamic, as a Warehouse IT Analyst you will have to make sure our tech stays up to speed and the business is ready for every challenge. As an IT professional, you'll have the technical know-how that keeps our IT systems running smoothly. 
 
This role is based in our Enfield Regional Distribution Centre and will support the onsite Warehouse teams, such as logistics, sales, supply chain etc. Every day will bring a fresh challenge, putting your analytical mind to the test. Your commitment, energy and passion for outstanding service will play a vital role in keeping our IT systems working seamlessly.  

The role will involve visiting and supporting different regions on an ad-hoc basis therefore availability to travel is essential.  

We have moved to a hybrid working model with a recommended 3 days in the office per week for appropriate Head Office and Regional roles, empowering our teams to choose how and where they work best. We feel it is important that, where possible, we offer our colleagues as much flexibility as possible and trust our teams to determine the right environments that work most effectively for them. 

Please be aware that this role will also operate an out of hours rota who will be remunerated on top of the basic salary. 

What you'll do

• Be the IT expert for our warehouses and admin teams 
• Installation, maintenance and monitoring of IT equipment in the Regional Distribution Centre and Enfield region  
• Investigate, troubleshoot and solve any IT issues 
• Support the day-to-day running of the Administration, Sales and Logistics departments 
• Maintaining Service Level targets 
• Managing incidents, requests and problems in a timely manner 
• Assisting with End User training 
• Ensuring that all assets are maintained within our asset management system 

What you'll need

• Experience of providing first-line support, ideally in an ITIL environment 
• Understanding of IT systems including servers, networks and printers 
• A knack for managing and maintaining databases 
• Initiative and drive to deliver excellent customer service skills  
• A confident communication style and strong organisational skills 
• A proactive, can-do attitude 
• Experience of using appropriate IT technology, methods, principles and equipment such as: 
  - Win8/Win10 
  - Laptop / desktop support  
  - Basic Networking knowledge 
  - Active Directory 
  - Incident management systems  
• Experience of using the following IT technology would be desirable: 
  - SCCM/MECM’ 
  - MAC 
  - Cisco Phone Systems or other similar system  
• Driving licence is essential  

What you'll receive

This isn't getting by. This is getting what you deserve. Working at Lidl is rewarding, in every sense, because we give you the training to succeed in your role and plenty of opportunities to progress your career here. We're proud to offer a competitive salary starting from £33,000 with the potential to earn up to £44,000* (depending on experience) with 30 days holiday per year (pro rata), increasing to 35 after two years.  We also recognise that different people value different benefits, based on different lifestyles and needs, which is why we offer a range of additional benefits including but not limited to: 

• On-site car parking (including electric charging in each space) 
• Employee Assistant Programme (EAP) 
• 10% in-store discount card 

To find out a Lidl more visit our benefits page to see for yourself! 

* Includes 10% non-contractual London Weighting allowance 

Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check. 

Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.