Warehouse Operations Admin

The Staffing Network is a labour provider across the UK and we are working in a partnership with a market leading company who are looking for a Operations Admin

Shift Pattern and Hours of Work:

Monday to Friday - Start time range between 08:00am-09:00am 08:00-18:00 Required to work 1 weekend in 3

Pay rate: £11.44 p/h

The role involves:

• Support the operations function with administering the Warehouse Management System.
• Reporting to the Warehouse Manager Processing and maintaining customer requirements on the relevant systems, ensuring accurate data entry in a timely manner
• Ensures transactions are completed in line with departmental KPIs.
• Captures customer or internal non-conformances on the relevant system, ensuring non-conformances are kept up to date with the most recent information.
• Knowledge the customer orders & process the orders accordingly.
• Liaise with the customer regarding collections dates & times.
• Advise the customer regarding any shortages or discrepancies when the order is input on the system.
• Book Transport on behalf of the customer if is required.
• Process returns / rejections.
• Provide excellent customer service by answering customer inquiries and resolving issues promptly and efficiently.
• Handle a high volume of incoming calls and emails from customers.
• Analyse customer needs and recommend appropriate products or services.
• Upsell additional products or services to customers when appropriate.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with other team members to ensure customer satisfaction.

Experience:

• Previous experience in a Warehouse Admin role is preferred.
• Strong communication skills, both verbal and written.
• Strong IT knowlage
• Ability to handle difficult or irate customers with professionalism and empathy.
• Excellent problem-solving skills and the ability to think quickly on your feet.
• Proficient in using computer systems and software applications.

We offer competitive pay, a supportive work environment, and opportunities for growth within the company. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Apply now to join our team.

Benefits:

• Canteen
• Company pension
• Cycle to work scheme
• Free parking
• On-site parking

Schedule:

• 10 hour shift
• Day shift
• Weekend availability

Please note that this position requires availability to work flexible hours, and weekends.