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Form of workJoin a leader in the wholesale air freight market at Heathrow Airport, pioneering innovative cargo solutions. Our client is committed to service excellence and fostering an inclusive workplace. Explore opportunities to join our client's dynamic team today! We are seeking a dedicated Late Shift Operations Agent to join our clients' team at Heathrow Airport. As a late shift operations agent, you will play a crucial role in ensuring the smooth running of the evening shift operation and the efficient handling of shipments at Heathrow Airport. Your responsibilities will include:
Responsibilities:
As a late shift operations agent, you will be accepting shipments via the reception point – following the receiving process for our warehouse and front counter.
Accurately input over-the-counter shipments onto in-house and online booking system
Palletise and load shipments from customers and integrators
Receive Box It and Ship goods, accurately enter data onto the 3rd party system –
Liaising with the day shift to consolidate goods weekly.
Use the company vehicle to collect and deliver shipments when required.
All driving activities are conducted in accordance with the group driving policy.
As a late shift operations agent, you will be answering customer queries via email and real-time messenger in a timely manner
Replying to customer requests for shipment updates and providing accurate information.
Running reports and tracking overseas agents for information on deliveries to ensure on-time performance.
Qualifications & Experience
Excellent communication skills both verbal and written.
Good customer service and interpersonal skills
Self-motivated with proven ability to work on own initiative.
Effective problem-solving skills
Full UK clean driving license essential (Preferably Van Drivers)
Completion of Aviation Security Certificate Level CO – Training will be provided.
Hours: 37.5 hours per week
Monday – Friday 12:00 – 20:30 (flexible with working hours)
Salary: £23000 – £25000 pa depending on experience + shift pay
Location: Heathrow Airport
If you're ready to be part of a dynamic team and make a difference in the global air freight industry, we invite you to explore career opportunities with us. Email your CV to
