Warranty Administrator

Joining Johnsons Cars, you’ll be working with one of the UK’s leading independent Franchise Dealership Groups, with 58 multi-award winning Dealerships across the UK.

As a member of the team, you’ll maintain the highest standards of professionalism and integrity at all times and deliver excellence in customer service.

We pride ourselves on the expertise and enthusiasm of our people and have a fantastic opportunity available for motivated, enthusiastic and committed individuals to join us.

As a Warranty Administrator in a busy Aftersales Department this role will be covering dual Skoda sites in Birmingham or Stourbridge and you can be based at either site. You’ll input warranty claims and extended warranty claims, monitor debts, Work-In-Progress and parts returns.

Role and Responsibilities:

• To provide the highest levels of organisation and by providing a knowledgeable, courteous, responsive, and efficient communication, projecting the quality image of the brand and the Company
• To ensure all manufacturer expectations and requirements are met throughout.
• To deliver exceptional professionalism, ensuring claims are compliant with

Manufacturers terms and conditions.

The ideal candidate will:

• Take pride in their ability to maximise sales and profit opportunities whilst simultaneously delivering exceptional levels of professionalism and customer satisfaction.
• Be focused on achieving goals; you will possess excellent interpersonal skills and will be recognised as being a self-motivated team player and target achiever.
• Have good telephone and communication skills.
• Hold a minimum of 12 months, successful track record in a similar role.
• Hold a valid UK driving licence.
• Enjoy working in a fast passed, process driven aftersales environment and have strong organisation skills.

What we offer?

· Up to £27k based on experience

· 23 days annual leave plus bank holidays rising to 25 days with length of service

· Your Birthday off!

· Access to the Tooth Fairy dental scheme

· Life Assurance

· Company Pension Scheme

· Johnsons Benefits – discounts on high street retailers, Holidays, Cinema, Restaurants and more.

· Staff discounts across all 17 Johnsons brands

· Optional Healthcare Cash Plans

· Optional Income protection plans

Why Johnsons?

Established in 1999 we have grown rapidly to represent a variety of global car manufacturers with 17 marques in total ranging from Volkswagen to Volvo, Honda, Toyota Lexus and Mazda to Fiat, Fiat Professional, Jeep, Hyundai, Seat, Alfa Romeo, Abarth, Skoda, Suzuki and Ford.

You’ll be provided with world class product training from our brand partners to give you all the knowledge needed to help customers through their aftersales experience.

We know that career development is important to our people and pride ourselves on helping individuals grow in their career, we have a team of supportive Managers and leaders keen to grow and develop their teams.

Are you frustrated at being unable to realise your full potential in your current role? If so and want to be part of a successful dealership team, feel up to the challenge and have the relevant experience and ability we are looking for you to APPLY TODAY!

VWG experience would be an advantage

Job Type: Full-time

Salary: £26,250.00 per year

Benefits:

• Company pension

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person