Address
Salary- Location: Swadlincote
- Salary: £33,000 - £35,000 (Experience - Driven)
- Work Schedule: Monday - Friday (9:00 am - 5:30 pm) with 1 in 3 Saturdays (9:00 am - 1:00 pm)
Join our esteemed automotive client, a market leader providing award-winning warranty and insurance products to over a million vehicle owners. We're seeking a Technical Claims Team Manager to be part of our expanding, friendly team.
Why This Opportunity Shines:
Make a Real Impact: Thrive in a dynamic role where you'll shape our business and set the industry standard.
As a Vehicle Warranty Claims Manager, you will:
- Oversee day-to-day operations, productivity, SLAs, and claims spending.
- Monitor team productivity
- Resolve claims within defined limits across multiple platforms.
- Act as the primary contact for queries from the UK team
- Conduct performance reviews for team members.
- Implement new training processes
- Conduct weekly audits, and provide feedback to Claims Analysis and People.
- Address complaints related to claims following the company's complaints process.
- Stakeholder Pension
- Discount and Reward Platform
- Holiday Trading
- Discounted Health Cash Plan
- Cycle to Work Scheme
- Life Insurance
- Insurance Product Policy Discount
- Holiday Increasing with Service
- Excellent communication
- Customer Focus
- Decision-making
- Managing conflict
- Leading people
- Developing people
- Morale boosting
- Adaptability to a fast-changing industry
- Previous workshop or team management experience
- Background as a Master Technician, Workshop Controller, Warranty Manager, or Assistant Service Manager
- Excellent IT knowledge
- Experience within the insurance/call center industry is desirable
We are the UK's leading Automotive Recruitment Consultancy, if you are looking to refresh your Automotive Career please contact us, we have many Motor Trade Jobs available across the whole of the UK.
