Website Administrator

Summary of the roleAn exciting opportunity for a Website and Online Administrator to support a growing online sales retailer. As a crucial support role within the business, the position is varied and allows you to become a key member of the WEB team.Key objectives for the role are:Key pillar of support for the e-commerce teamBe one of the first points of contact for online customer enquiries and questions, management of web orders/dispatchesManage order fulfilment and deliver high levels of customer serviceDay to day role responsibilitiesManaging customer accounts and orders on the stock management systemEntering data onto the in-house CRM systemRespond to WEB customers by e-mail or phone. Update the status of orders or resolve any issues associated with order fulfilment to ensure a 5-star customer experienceDispatch and update of orders on the e-commerce platformMonitoring stock status/availability with suppliers.Skills and Knowledge2 to 3 years administrative experienceA high level of customer engagement experience is essentialAccuracy with data inputGood standard of numerical, verbal and written skillsExperience in basic website management/order processing is preferred.IT literate and with Excel skills.Competent with Mi...