Website Manager | S3 | Customer & Marketing

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As a Website Manager you'll be central to designing and planning of complex changes for our public websites.

You'll need to use great digital knowledge and experience to make sure that changes, including larger projects, happen on time and within budget.

You'll be using a thorough understanding of website production processes, governance and controls, technical capabilities, influencing and managing all levels of stakeholders and most importantly keeping the customer at the heart of all changes.

This is a 2-year secondment.

The difference you'll make:

• Providing websites expertise and information to the business to support delivery of the best outcomes for our customer and business, using sound knowledge within Customer Relationship Management, Behavioural Economics, Innovation Principles, Data Science, Digital Marketing or UX

• Providing web expertise and information to the business

• Creating seamless, consistent, and efficient website customer journeys and experiences

• Building relationships and working with different product areas to create a great website

• Helping with day-to-day running of the web team including coaching and developing colleagues

• Delivering the customer strategy, which is aligned to and supports the business vision and purpose

What you'll bring:

• Knowledge of project management skills, website content management systems and digital operations

• UX knowledge of the end-to-end digital/website journey and digital marketing

It would also be nice for you to have:

• An understanding the financial services industry, our organisation and regulatory environment

• An understanding of data and insight to help shape user experience

• An innovation mindset, looking to achieve seamless, consistent, and efficient customer journeys and experiences across channels, products, and segments

• Experience of motivating a team to deliver and work with a continuous improvement mindset

What else you need to know:

We want our people to thrive at work and home, and we recognise that many people benefit from flexible arrangements. To enable us to deliver the best outcomes for our customers and to help each other develop we understand the importance of having the right balance of spending time together in an office while maintaining flexibility.

By working this way, we can continue to create moments that matter for everyone. To support this, we offer site-based contracts with a hybrid working pattern and we're happy to discuss specific requirements throughout the recruitment process.

This role is based in Milton Keynes and our current expectation is at least 2 days in an office every week.

Inclusion:

At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we'll reward you:

As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs. For fixed term contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your contract duration.

• We put 8% of salary into your pension, even if you don't contribute yourself. We'll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer

• 30 days' holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year

• £6,000 car allowance per year

• Company funded individual private medical insurance

• Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, healthcare cash plan and health assessments

• Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover

• Share in Santander's success by investing in our share plans

• Learn more about our benefits and family friendly policies

What to do next:

If this sounds like a role you're interested in, then please apply.

If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080.