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SalaryWedding & Events Co-ordinator
Scope and General Purpose of Job:
The Wedding & Events Coordinator you will be responsible for selling the venue to our guests either via phone, e-mail or face-to-face. You will need excellent IT and communication skills, a good telephone manner, accuracy, and attention to detail and a flexible methodical approach to work. In summary, you will place the customer at the heart of everything you do, you are motivated by the achievement of optimum levels of performance and efficiency and thrive when leading change initiatives to meet strategic goals plus maximising hotel revenue.
Main Responsibilities:
Accurate administration and control of all Events & Weddings bookings for the hotel.
Takes enquiries for Events & Weddings and converts them into sales.
Actively seeks when available, to interact with existing, potential, and new clients by show rounds and participation in fam trips.
To adhere to the policy regarding the enquiry handling and issuing and return of contracts.
Ensure our guests receive a first class, individual service.
To ensure that all Events & Weddings files are kept updated.
To maintain good diary management to maximize on all sales opportunities.
To maintain all statistics and denials in line with procedure.
Maximise room hire potential throughout the year through a targeted seasonal approach.
To work with online sites to maximise revenue opportunity.
To identify new business leads which can be passed on to the Sales Manager.
Ensure a high level of product knowledge of this hotel and of competitor set activities.
Maintain databases and send out regular mail shots.
To communicate to the Events Manager any information that may impact the profitability.
Ensures compliance with specifications of meetings and events orders by working closely with Reservations and Food and Beverage.
Check conference rooms are set up in line with the function sheet prior to the organiser arriving liaise with conference porter throughout the day.
Follows-up with guests to determine satisfaction; measures results and establishes strategies to improve the quality of the guest experience.
Monitors present and future trends, practices and systems to ensure that operations are competitive in the marketplace.
To perform a ‘Meet & Greet’ function with meeting & event planners to go through the event and successfully build relationships with regular & new clients.
To follow up on all enquiries via telephone or email to the standard set by the Hotel and maximise revenue with each booking.
The Person
The ideal candidate must be a team player who is motivated to go beyond the guest expectations and who is able to take and give direction to achieve great success within their future with the Hotel. Having a positive approach to working life is essential for this position.
The main requirements for the Weddings& Events Coordinator role are:
An excellent team player with strong communication skills, you will have a passion for delivering a great customer experience.
Previous experience in a similar environment is an advantage
Guestline experience is an advantage
A positive and vibrant individual who is passionate about hospitality and great guest service
Must be flexible with working hours which may from time to time include weekends / evenings.
Job Types: Full-time, Permanent
Salary: £23,500.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
Experience:
- Event Management: 1 year (required)
Work Location: In person
