Weekend On Call Coordinator

Guardian Homecare is part of City & County Healthcare Group, the largest home care provider in the UK. Join us as a care assistant and you'll be part of a friendly, local team that will support and look after you and you'll also have access to all the resources, career pathways, benefits, investments, opportunities and security that being part of City & County Healthcare Group brings. It's the best of both worlds.
We are currently looking to add to our Weekend On Call team, in which coordinators will deal with emergency calls from various sources including service users/family members, care staff, local councils, GPs, local health services/professionals, community services and other emergency services. Coordinators are the first point of contact and are required to work quickly and calmly, taking essential details and logging the information onto a computer system and making decisions about how best to handle the situation. This will include taking new referrals, dealing with care emergencies and supporting to cover staff absence. You will often work under pressure and will be required to think fast, multitask and use your own initiative.
Excellent customer care skills, communication skills and IT skills are essential, as is the ability to prioritise calls and give telephone advice. Experience working in the care sector, ideally with some rostering experience, would be beneficial.
The Weekend On Call team, ensure that all calls answered are within a predetermined timeframe and are dealt with both promptly and professionally to ensure the smooth running of our care contracts.
You will have access to employee benefits including:
- Enhanced occupational maternity and adoption pay
- Enhanced occupational paternity pay entitlement
- Death in Service Payment
- Pension scheme
- TELUS Health benefits and wellbeing platform
- 28 days annual leave (pro rata)
- Cycle to work scheme
Hours will be 15-16 hours per weekend, working both Saturday and Sunday. Rotational shift patterns of 7am-3pm and 3pm-10.30pm. Current rates of pay £11 per hour, to be increased in April 2024.
To discuss further, please contact branch on 01772 754441 and as for Linda Coleman-Hill or Ross McCrann.