Welcome & Service Assistant

Summary

As the public face of our properties, you'll provide a warm friendly welcome, give information about the property, promote membership, answer questions, provide excellent service and make sure everyone has an enjoyable and memorable visit.

Salary: £10.78 per hour

Contract/duration: This role is a fixed term, annualised contract ending 28th February 2025. An annualised contract is where the amount of hours you work each month may vary with more hours worked through our peak season, however your salary will be paid in equal instalments over the year.

You will be expected to work weekends, school holidays, bank holidays and some evenings in this role.

What it's like to work here

Reporting to the Welcome Manager, you'll be part of the Visitor Welcome team, working at Knightshayes. The job is based between our two welcome areas, visitor reception and our house welcome role.

Over the past four years, the visitor experience at this grand gothic revival house has been transformed by introducing a year-round programme of events, activities and entertainment. The ambitious 40-member team has further plans to grow and develop Knightshayes' visitor offer and welcome creative customer-focused people to join the team. The property has one of the finest gardens in Devon with a vast plant collection and walled garden which supplies produce to the estate's Stables Café.

For more information about our property please visit knightshayes-court

What you'll be doing

As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you'll be responsible for ensuring that you provide an excellent service to all our visitors, every day.

Working in Visitor Reception, you are the first-person visitors will see at Knightshayes. As a Welcome & Service Assistant, it's your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day. You will be greeting all our visitors, checking National Trust membership cards, taking admission with cash and card payments, explaining what is on offer at Knightshayes, orientating people for their day and answering any queries.

As a representative of the National Trust you will promote the benefits of membership to our visitors, linking everything we do back to our cause and the on-going work we do.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service.

Who we're looking for

We'd love to hear from you if you are:

• customer focused with an understanding of the importance of great service

• a team player, but also can work on your own initiative

• well organised and adaptable

• willing to learn new skills

• have a positive attitude

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

• Independent financial advice

Click here to find out more about the benefits we offer to support you.