Welcome & Service Assistant

Summary

As the public face of Lydford Gorge, you’ll provide a warm, friendly welcome, give information about walks and answer questions. You will play a core part in providing fantastic customer service.

Salary: £10.78 per hour

Contract duration: 11th March to 3rd November 2024

We are currently undertaking our pay review process and it is likely that this salary will be increased from 1st April 2024.

Hours: Flexible daytime hours working weekdays, weekends, public holidays. Shifts are 6 or 7 hours per day.

Interviews will be held on Monday 11th March 2024 with a start date of 16th March 2024

What it's like to work here Lydford Gorge is home to a temperate rainforest, luxuriantly green and humid. The enveloping trees and high rocky crags with sounds of bird calls, dripping water and the gurgling river. Visit the 30m-high Whitelady Waterfall or descend into the Devil’s Cauldron pothole on a platform over the river. 
 Reporting to the Welcome Manager, you’ll be part of a team of eight Welcome & Service Assistants and volunteers working at Lydford Gorge, to help deliver exceptional service to our visitors. You'll help grow support for our property and the wider organisation. You'll be focussed on great service, growing supporter loyalty and looking after our supporters who come and enjoy Lydford Gorge. 
 Investing in you We want you to learn, discover and develop your career. And we’ll do everything we can to offer you the training and support that you need to achieve your goals. We’ll work with you to plan your development in a way that’s right for your needs.  What you'll be doing

As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day.

As a Welcome & Service Assistant, you'll be the first face our visitors see and it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of their day and ensuring they get the most out of it. This could include recommending walks, discussing membership options including the value and importance of being a member of the National Trust and all the benefits this provides. Promoting our second-hand bookshop and provide guidance to users of the powered mobility vehicle. You'll deliver good standards of presentation in the Welcome area, which include checking our signage, litter-picking and emptying litter bins. You’ll also ensure all our communications with our visitors are clear and consistent.

Who we're looking for

We'd love to hear from you if you are:

• customer focused with an understanding of the importance of great service

• a team player, but also can work on your own initiative

• well organised and adaptable

• willing to learn new skills

• have a positive attitude  

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

• Independent financial advice

Click here to find out more about the benefits we offer to support you.