Welcome & Service Assistant

As the public face of our countryside properties across West Dorset, you’ll provide a warm, friendly welcome, give information about the properties, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: £10.78 per hour

Contract/duration: Annualised fixed term until October 31st

Hours/working pattern: We anticipate 3 or 4 shifts of 7.5 hours per week plus extra to cover absences.

A full driving licence is required.

What it's like to work here:Reporting to the Welcome Manager, you’ll be part of a welcome team working across West Dorset. The role is based at Hive Beach, Burton Bradstock, with some regular days at Stonebarrow on the Golden Cap estate. The team also have an active presence across other National Trust locations in West Dorset such as Ringstead and Hardy Monument

Investing in you

We want you to learn, discover and develop your career. And we’ll do everything we can to offer you the training and support that you need to achieve your goals. We’ll work with you to plan your development in a way that’s right for your needs.

What you'll be doing:Day to day, you’ll deliver a great all-round customer service experience. You’ll be responsible for car park management, answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service.

You'll be happy working alone, outdoors and on your feet in all weathers, and have a flexible attitude to moving between sites. We have an electric vehicle at Hive Beach for your use while traveling between sites.

You'll identify tasks, prioritise your time and check in with the team. You'll be conscientious and take pride in looking after the daily operation and presentation of the place you work each day.

• Who we're looking forCustomer focused with an understanding of the importance of great service

• A team player, but also can work on your own initiative

• Well organised and adaptable

• Willing to learn new skills

• Have a positive attitude

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice