Welcome & Service Assistant X 3

Summary

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

The Hours: This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. On average, you'll work one or two days per week, including some weekends, and more during busy summer periods. We’d give you as much notice of this as possible.

Your contractual location will be Paycocke's House & Garden but you'll occasionally be required to work at two other sites: Coggeshall Grange Barn and Bourne Mill in Colchester. 

What it's like to work here

You'll be a member of a part-time team of seven, working with different teammates on different days. You will also work alongside many support and satellite staff as well as a group of volunteers. The pace of the work can be rather lively, it can be quite sedate, but you will always be working in beautiful surroundings with supportive people.

There are two on-site managers to guide you through the role's various tasks and duties and to help you fulfil your potential. Training is given in a range of skills and there is also the chance to take on further responsibilities and more specialised training, if you wish. Each team member is encouraged to spend a proportion of their work time pursuing their interests within the Trust and developing their career prospects.   

What you'll be doing

You will be an important part of a friendly and supportive team, working among beautiful surroundings. Although the primary focus of your role is to welcome and assist our visitors, you may be called upon for various other duties such as: helping with children's trails; tearoom duties; tour guiding; conservation cleaning; theatre stewarding; historical research; cleaning and tidying; events management; book shop organising; local liaison, and so on, depending on your interests.

Who we're looking for We'd love to hear from you, if you're:

• customer focused with an understanding of the importance of great service

• a team player, but also can work on your own initiative

• well organised and adaptable

• willing to learn new skills

• have a positive attitude  

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice

Click here to find out more about the benefits we offer to support you.