Welcome & Service Assistant

Summary

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: £6521.90

Contract/duration: 18th March-31st December

Hours/working pattern: : 605 hours

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the year

Between March and 31st October:

Working 5 days/week during school holidays, & 3 days/ week outside of school holidays.

Extra hours may be available during the Christmas offer at Kingston Lacy until 31st December.

Working 5 hours a day. The days of the week and hours worked would be flexible to ensure that all seven days of the week are covered and that times between 7am and 7pm are covered on a rotation basis, but it is anticipated the majority of the hours will be between 10am and 4pm. Weekend and Bank holiday working is required.

We would consider a job share opportunity. 

Interview: Monday 26th February with a hopeful start date of week commencing 18th March.

What it's like to work here

Reporting to the Welcome Manager you will be based at Badbury Rings, an Iron Age hillfort and scheduled ancient monument, to deliver engagement about this special site. There may be times when you are required to work at Kingston Lacy.

What you'll be doing

Day to day, you will be engaging with our visitors about the historical & archaeological significance of the site and sharing your knowledge about the nature and wildlife in the area. You’ll be on hand answering queries and listening to what our visitors need so you can share the right information and ensure they have the best experience they can.

You will help with car park compliance by encouraging the use of the car park machine and help grow support for the Trust by selling memberships. You will also help with visitor insight research, reporting back findings to the Welcome Manager and Visitor Experience Team.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide.  This role would suit anyone with a passion for delivering great customer service and a love for the outdoors and nature. This role will predominantly involve working outside on your own but with volunteer support when available. Driving licence is essential as you’ll be using a Trust vehicle (long wheelbase van).

Who we're looking for

We'd love to hear from you if you are:

• customer focused with an understanding of the importance of great service

• a team player, but also can work on your own initiative

• well organised and adaptable

• willing to learn new skills

• have a positive attitude  

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

• Independent financial advice

Click here to find out more about the benefits we offer to support you.