Welcome Team Member

Welcome Team Member
Grade 3 - £25,808 to £27,562 including local weighting depending on experience. Full time 37 hours per week. Permanent. Based at BEAM (formerly Hertford Theatre).
Closing date is Thursday 30th May 2024 at midnight.
Successful candidate to be in post from 29th July 2024
About the role
An exciting opportunity for Welcome Team Members has become available to work at BEAM (formerly Hertford Theatre) as part of the new team relaunching the building after a 4-year hiatus and a £30m redevelopment. This is an exciting time for you to join us and develop your career as we seek to strengthen and deepen our food and beverage offer, the programme of theatre, live events, films and community work in our 547-seat theatre, 150-seat studio theatre, dance studio, community room and 3 dedicated cinemas.
The successful candidate will assist the Welcome Team Lead in the day-to-day delivery of the food and beverage operation and be the open, friendly, knowledgeable face of BEAM. Undertaking basic food preparation and service of the food and beverage offer, serving on the bar and maintaining a clean and hygienic working environment across the venue.
This role requires the successful candidate to work evenings, weekends, and bank holidays.
What will you be doing?
Some of the key responsibilities include:
- Provide high standards of customer care at all times.
- To be familiar with the venues ever changing artistic offer of shows, films, and events.
- To be familiar with the food and beverage menu.
- Prepare and serve food to standard recipes to ensure consistency of product and cost control.
- Serve drinks, food, and confectionery across the building.
- To maintain the required level of cleanliness across all front of house and back of house areas as required by the Hospitality and Operations Manager (including equipment, washrooms, rooms for hire, and auditoria).
- Check in food and beverage deliveries.
- Undertake the manual handling of goods, refuse and equipment.
- Follow stock rotation procedures to minimise waste.
- Assist with stock taking and stock ordering as required.
- Assist customers to purchase tickets at the ticketing kiosks as necessary.
- Operate all relevant aspects of the EPOS system.
- Support the practical delivery of films across the building as necessary.
- Support the Marketing team with the practical distribution of printed promotional materials as required.
- Prepare and assist in the delivery of functions and events.
- Provide duty management cover as required.
About you
This role will suit individuals with:
- excellent customer service and communication skills.
- a friendly and professional manner.
- a flexible and adaptable approach to work.
- the ability to work well under pressure.
- a positive and proactive attitude.
The ideal candidate will have:
- Good numeracy and literacy skills.
- Previous experience of working in a team.
- Experience of working in a hospitality and food service environment is desirable.
- A Basic Food Hygiene Certificate is desirable but training will be given.
- Experience of using an EPOS system is desirable but training will be given.
- Customer service experience is desirable.
- Excellent communication skills.
- Basic computer and IT skills.
- Energy and enthusiasm to work in a busy arts environment.
What can we offer you
- A stimulating and supportive work environment
- 26-29 days’ annual leave depending on grade, rising to 34 days with 5 years' local government service
- Employee well-being programme
Closing date: Thursday 30th May 2024 at midnight.
Interviews will be held on: Wednesday 12th, Thursday 13th & Friday 14th June 2024 in Hertford.
So, if you’re looking to make a difference in East Hertfordshire as a Welcome Team Member, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.