Welfare Benefits And Tenancy Officer

Welfare Benefits and Tenancy Officer – £32,346 p.a. – South East London, SE6/ Hybrid

The Role

As a Welfare Benefits and Tenancy Officer at Quo Vadis Trust, you will join our Finance Team to support adults at risk with mental health needs. You will play a vital role in managing Welfare Benefits and tenancies for our clients, ensuring they receive the support they need to maximise their independence.

Ready to make a difference? Apply now to join our dedicated team at Quo Vadis Trust and help us support those in need.

Key Responsibilities:

Benefits Management:

• Assist clients in obtaining and maintaining benefits.
• Collaborate with Housing Officers to ensure clients understand their entitlements and have access to bank accounts.
• Provide guidance on debts, overpayments, and deductions.
• Assess potential clients’ benefits in relation to tenancy sustainability.
• Inform relevant parties of any changes in clients’ circumstances.
• Resolve queries related to tenancies and benefits.
• Keep up to date with changes in benefits legislation.
• Ensure accurate and timely data entry.

Tenancy Duties:

• Prepare and renew tenancy documentation.
• Submit licence documentation to local authorities promptly.
• Prepare termination documentation and advise colleagues on potential issues.
• Prepare weekly occupancy reports.

Service Charge Duties:

• Collect service charge payments and manage direct debits/standing orders.
• Share service charge statements and reports.
• Arrange meetings to assess financial situations and advise on repayment plans.
• Maintain up-to-date service charge information using QVT’s systems.

Finance/Accounting Duties:

• Assist the Finance Officer with payments and reporting.
• Use accounting software to allocate and monitor client charges.
• Report on debtors and creditors.
• Create and distribute invoices to partner agencies and clients.
• Maintain accurate financial information for each client.

Admin Tasks:

• Become proficient in all QVT IT systems.
• Keep client files and records accurate and up to date.
• Liaise with external agencies, keeping logs of communications.
• Provide updates and reports as required.

The Organisation

Quo Vadis Trust is a celebrated Mental Health Charity providing supported housing in South East London. Recognised for our 'Outstanding Approach to Equality & Diversity', we are proud to be a 'Great Place To Work' and have been shortlisted in the ‘Housing with Care Awards’. Our mission is to support individuals with mental health needs in their recovery, promoting independence and community integration.

The Person

• Literate and numerate to GCSE level or above.
• Relevant qualification in a housing-related discipline (desirable).
• At least 2 years’ experience in a Housing Association dealing with tenancies.
• Knowledge of supported housing and benefits service.
• Computer literate with experience in accounting systems and Microsoft Office.
• Strong administration skills, excellent communication, and ability to work both independently and as part of a team.